Aspen Dental

Overall, the experience was alright. My main issue was with the billing side of things. I was getting my wisdom teeth out. I was told I had to pay up front for the surgery to “reserve” the oral surgeon’s time. I was uncomfortable with this in the event I would potentially have to reschedule my appointment date—which never happened. However, you should always read the fine print before you pay for a service to see if you can get your money back if you cancel—I’m not sure what their policy is.

Regardless, I paid to reserve the time on the schedule. I get a text notification about my appointment, only to find out that it had been bumped up 30 minutes earlier than what I was expecting. I called to inquire why no one called me, because if I wouldn’t have gotten that notification I would have shown up late (and potentially not be given my back). I was told by the receptionist that sometimes the oral surgeon will shift the schedule around slightly. I found this somewhat annoying, especially for those that might be working before hand or with a tight schedule. They should really make an effort to reach out when they start moving appointments.

On the day of the surgery, I had booked out the entire two/three days (as is common with wisdom teeth). I don’t recall the time I went back as opposed to my appointment time, but I do remember waiting for a while. Surgery goes fine. Staff is nice and friendly I would say. No dry sockets and no problems afterward with the medication or anything.

About two weeks later, I get a bill in the mail for some odd 300 bucks. I was really confused and called wanting to know why I was getting billed again when I had already prepaid for the surgery. They gave me somewhat of a runaround when I called. Receptionist said she needed to talk to the office manager about it and would give me a call back. I never got a call back, voicemail, text, or email. I decide to call Aspen Dental customer service number. The call center rep was able to tell me that it was a discrepancy between what my insurance covered when they quoted me versus what my insurance was actually covered when formally billed. That’s a downside to prepayment I suppose and staff not appropriately applying insurance.

In general, I would just say be aware for fishy billing practices, uncommon procedures, and unresponsive staff post appointment. Always ask clarifying questions and make sure you read everything they give you and all bills.

Dr ricks is the best dentist I’ve ever had. He takes pride in his work and makes sure him and I both think it looks great before he is satisfied. I don’t Think I would ever trust another doctor with restoring my front teeth!
The assistants are all amazing and knowledgeable and Lexi was great! Michelle the office manager explained everything and made me feel comfortable.

The appointment was for my wife. She had a tooth that was bothering her and chose to come here. After her exam we were taken to an office for review of her options and prices for certain procedures. First option was over $6000 and was for a simple extraction with an implant in the space in front of where the tooth would be pulled. She declined and requested the simple extraction which would be $35 with insurance. The finance person left the room to confirm an appointment time with the Doctor and came back and said sorry but the dr forgot to add a code and now the cost would be $355. To which we thanked her and left immediately. Total scam. It’s more like dealing with a car salesman than going to dentist. We will never recommend this place. Waste of time

Had three wisdom teeth pulled, for what I remember, they were nice kind and down to earth. That was my second visit there, strongly considering switching over to these guys as a primary dentist. Thanks again!

Love it here. The staff was great and the dentist didn't try recommending a bunch of expensive and unnecessary treatments. The hygienist, Shelby, is awesome and has a funny sense of humor.

I do not have anything bad to say about the dentist but the office staff is another story. After my visit I paid for my treatment plan (over $3,000). Every time thereafter when I would go in, they would tell me I owed money and I had to remind them I already paid for them to realize I had a credit on my account. After the last time, I told them I was not coming back and asked for a refund for my remaining credit that I paid them cash for. Michelle the office manager told me I would be refunded the $895 over payment on my account within 30 days, its now been 2 months. When I call them "if" they answer, they put me on hold and disconnect or they don't answer the phone at all. This is my last attempt to get the money owed back to me before I seek legal advice.

The staff were super thorough, helpful and understanding. Very great place. 10 out of 10 would recommend.

My visit today was pain free and thorough. Customer care was fantastic.

I had pretty much gave up on ever having a good smile so went in to get a tooth pulled like always I thought when these great people helped me get financial help and they actually cared about giving me a smile again this had to be the very best dentist I have ever went to finally after 52 years I will have a beautiful smile starting my new life with a full mouth of teeth

As someone who has anxiety about dentists. The assistants and the doctor were great. Compassionate and understanding. Thank you!!