Review of Dr. Charles E. Burns, DDS
Dr. Charles E. Burns, DDS is a dental practice located in Utica, New York. As a dentist, Dr. Burns provides a range of dental services to his patients. The practice is conveniently located on Genesee Street and is easily accessible.
The practice has a friendly and professional staff that makes patients feel comfortable. Patients have praised the staff for their empathy and communication skills. The waiting room is spacious and comfortable, which helps to ease any anxiety patients may have.
Dr. Burns is a talented dentist who provides exceptional dental care to his patients. He uses the latest technology, including laser methods, to make dental procedures almost pain-free. Patients have praised Dr. Burns for his professionalism and friendly demeanor.
However, there have been some negative reviews from patients who have had a less than satisfactory experience. One patient complained about the lack of communication and follow-up from the medical billing staff. Another patient had a traumatic experience with Dr. Burns scolding them in front of other patients.
Overall, Dr. Charles E. Burns, DDS is a dental practice that provides quality dental care to its patients. Patients have praised the staff for their empathy and communication skills, and Dr. Burns for his professionalism and use of the latest technology. However, there have been some negative reviews, so patients should do their research before making an appointment.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Jeff
I have had multiple teeth filled here with the laser method. It is amazing and almost pain free! I have never needed novocaine 😊 DO IT! Most dentists do not have this very expensive tool to do this but they do and it’s the best way to go! Burns is the man and made sure I was ok through the whole process and was very friendly. I would recommend him especially for laser work.
Liisa Bjork
Friendly staff, empathetic, roomy waiting room. Dr. Burns is very professional, talented dentist. He has really good communication skills between him and his patient. He has helped fix my teeth with compassion when I felt embarrassed with my oral conditions. He communicates the steps he will take to get to a healthy smile .
Jason Fishner
I went for a consultation in April for a mouth piece for sleep apnea after being referred to Dr. Burns as he is one of the few in the region that specializes in this. I drove two hours to see him for the consult. After finding out I was a candidate for this I submitted everything they needed and paperwork for insurance. Through October I had to constantly call and try to get updates, often with no calls back. I finally got a call back and was told the medical billing staff they have all left so they are no longer using insurance or making mouth pieces. A waste of my time. I asked to speak to the dentist too throughout this and was told no.
Andrew
Just got done with my appointment. Kaylee was an exceptional dental hygienist, she was very through with my cleaning and super nice. Dr. Burns then came in and explained everything he was doing/checking for and he was very friendly. If you need a solid dentist look no further!
Lauren Wieczenski
I was a patient of Dr. Burns a few years ago. I was about 15 years old with dental anxiety to begin with. I had a very stuffy nose as I was sick at the time of my visit. (Pre-COVID) I was not able to breathe through my mouth during treatment and felt like I was sufficating so I lifted my hand up to motion him to stop as we had previously discussed. He then scolded at me for almost hitting his drill. He then proceeded to bring me out to the waiting room and scold me in front of my mother and all the other patients waiting. I am still traumatized to this day and have severe dental anxiety from this experience as an adult. If you have any sort of dental anxiety, I strongly do not suggest him.