Kievit Dentistry (Formerly Beautiful Smiles)

I had a wonderful experience today. The staff was very responsive, reassuring, and very gentle with me as I have much dental anxiety.
Thank you to Dr Robert, Phyllis, and Karen!

Dr. Robin Santiago is extremely skillful and thorough, extremely conscientious, and extremely attentive to her patients. Dr. Santiago and her team are absolutely first-rate! And even though West Hartford is a schlepp for us, we consider ourselves very fortunate to have her and her team attend fo our family's teeth for the past 25 years...

Who likes to go to the dentist? Hardly anyone, and I'm no different. With great trepidation I climbed the stairs. The moment I opened the door I began to relax... ah, yes... the sight and sound of the fountain, the soft lighting, the soothing music. Then the greeting at the front desk... suddenly my shoulders began to relax and I recalled that this wasn't a pain filled horror show. I loved everyone here, they are a family that invites you in. I will not leave in pain, they are gentle. They will help me find a way to pay for this, they are conscientious! Now I can't remember why I was nervous at all! This is the office for those of us who don't like to go to the dentist!

Highly recommended as the best dental office in town. It is always a pleasure to see the warm staff and excellent doctors. I have been a patient of Beautiful Smiles for years and I recommend it to anyone who needs dental care or maintenance.

I am a client since a move to America (17 years ago). I love the staff, always helpful, I enjoy the music while I am been care. The office is clean and neat. I recommend Beautiful Smiles.

I've been a patient for over thirty years. The entire staff is super. Nice, concerned, caring individuals. I love Kathy, my dental hygienist. I can't imagine going anywhere else for my dental work.

I used to have anxiety going to the dentist, this office has the best staff. They all make you feel at home, hence anxiety gone. Robin Santiago goes the extra mile.

Awesome people to deal with! This was a nonscheduled appointment due to a cap coming loose. Made me feel like I was a long time patient not my first visit. I would recommend this office and it's people to all.

I have been going to this place for a few years and honestly wasnt worth my money. Altough they do basically the same thing every other dental office does, the only difference is that they have a nice sitting area. Staff have really fake personality, which i dont like. They are also condensending in many ways and love to make you feel stupid about everything. Which i and my husband always ignored. in January 2018, i was called to pick up my invisalign tray for my upper teeth. At the same day i decided to bring my bottom tray in because they didnt shave the plastic down to fit my teeth properly , instead they were digging in my teeth and gums. I told them many times and each time they treat me as if im stupid. Finally , brought them in and that same medical assistant ( blonde , skinny, hair in a bun, average height) told me she was going to fix them. However, she comes back and magically this tray does not fit me anymore! , is complitely loose on one side of my mouth. Not to mention the comment she made “ humm. Your teeth must have been shrinking”. Ok i had no comment to that and just ignored her. First of all did not fit me and the so called medical assistant , agreed to order another tray since the side was loose. Then i received NO call that the tray was made. until i decided to call this May and ask. From January from when she claims she made the order to May?The same medical assistant comes to the phone with a very disgusting attitude , such as yelling at me and try to intimidate me . All i asked was simple questions respectfully and calmly : i never received the trays , no one called me ? are they made? She then gets loud on the phone tells me she doesnt recall any events, and my staments are not correct , and that i apperantly picked them up. Ok ? When? No one ever called me !!!!! So how could have i picked them up? So instead trying to fix the situating she proceeded to be rude and loud because She felt thats shes right and there is no way in this universe that it could have been a mistake on their part. She also denied of making that statement. Because she said shes “professional” . She sure wasnt acting that way on the phone. Well meybe you should listen to what you say to people instead of just talking. Just because someone doesnt bring it to your attention or comment doesnt mean they didnt hear you. So you mean to tell me you remember everything you say to your patients? Well its kind of imposible to say that since you see so many daily. Then it made me wonder. Well where they ever made? Am i being lied to? Did she say she did it but actually never did her job? I mean there are alot of possibilities. But to basically be rude to me and make me feel like the lier. It was ridicilous. She then made me another bottom tray after the whole unpleasent conversation/ arguement from her part . She then calls me and tells me on tuesday that my trays are in with an attitude as if i should have known. Well sorry i dont work there and i didnt know. Because yet again no one called me last week to tell me when they were there!!!! Then makes the appoinment without calling me to ask me at what time i can go. I have a life, sorry but this dental office is not my 1St priority. I was dissapointed with the trays again for the 2nd time because altough this pair fits better the last, it was still slightly loose. And honestly at this point im so over this place i rather go somewhere else where im not going to be treated like moron or like a lier, and order another set of trays that will be done properly. Because of a simple mistake they did. For the price that they charge i feel that you can get the same exact service somewhere else for a normal price. Not worth it in my opinion. I didnt not appriciate being treated like that by that women and because of that i will no longer go there, and neither will my husband. We have spent a lot of money there and i wanted my trays since i payed around 6500 for the invisalign itself. Was that too much to ask? I didnt think it was!! They were so nice to me when they took my money.

Perfect team! I loved everyone in the office and Doctor Santiago has magnificent dentistry skills. I was going to fall asleep during my filling process :)