Olathe West Dentistry

I have been a patient here for years. I recently tried to schedule an appointment for a crown and I was informed I would have to pay a $100 deposit just to schedule an appointment. I have never had to pay a deposit in the past for any work. Seems very sketchy. Beware!!

Such a fun and friendly staff, they are so patient and put me at ease when I became anxious during my visit. Anjelica the b.c. was so helpful and explained all my insurance coverage and finances so that I was fully aware of my end of the services. Dr. Fechner was so friendly and explained his recommended treatment to where I could understand what and why. I am excited to have a dentist office I can trust.

I am not satisfied with my experience at Olathe West Dentistry. I had an appointment last Thursday at 3. I was scheduled to have my teeth cleaned. I was there before 3, and the receptionist had me sign some papers. About 5 minutes after that she took me to the room with the dental chair. I sat for about 5 or 10 minutes , when a technician came to take me to have X-rays. I said I just had a bunch taken 6 months ago. My insurance only pays for X-rays once year. She checked and said if your insurance doesn't pay for It it's free. Really? It was about 3:15 or 3:20, when I got back to the dentist chair. So I sat in there till 3:47 and a technician came in and put a bib on me and got the equipment table ready. So then I sat some more, till 4. I had enough and got up and walked out. I had come in for a cleaning. It was an hour later.
To make matters worse, at my first appointment 6 months earlier in this office, the dentist was very condescending. He acted like everything I had ever done as far as dental care was wrong. He ordered multiple xrays (more than I'd ever experienced at one time.) He wanted me to get two crowns, a night guard and refill many fillings along with whitening my teeth. Mind you,
I had gone to the dentist twice a year for my adult life.
Needless to say I will not be going back.

The staff was extremely kind and communicative. Someone came in to explain my insurance and I was not rushed into anything. The Dr. was gentle and informative. I will definitely make this office my new dental home.

Fairly recently moved into the area and needed a new dentist. This practice is new, clean and bright ! The staff is very friendly, efficient and informative.
It's just a very inviting and comfortable environment.
Mary did my cleaning...gave me a very good cleaning. I am a coffee-holic and she did a great job of putting a bright smile back on my face. LOL. Seriously, it had been a few extra months since my last cleaning and it showed. She took her time, informed and showed me some details I had never seen before (she did it with mirrors:-). I will be back asking for her.
Dr. Fechner is thorough and clearly knowledgeable. He gave me straight-forward information, which I always prefer. He offered our game plan and worked with me on moving forward steps.
Beyond this, their initial exam cost structure was TOO good. Suffice it to say, I will be back in 6 months. OWD has a new customer.
Thanks for the great visit.
Randy Katcher

Olathe West Dentistry was very friendly and efficient. They did an awesome job with making me feel comfortable and relaxed for my partial crown. They were friendly and professional and made my time there a very enjoyable experience.

As a very nervous patient, I had a great experience with OW Dentistry. I was able to take advantage of the in office crown service and am very impressed with the results. The staff is extremely experienced, kind, and gentle. The office and equipment are impressive. I am glad to have found them.

I was supposed to be seen today at Olathe South dentistry. as someone with anxiety I did all of my pre-checks and explained what I needed. I called this morning to verify my appointment and a couple other things and was told that they didn't have me scheduled today at all.that is a huge problem because I needed a root canal and I have a tooth that badly needs addressed So they asked me to reschedule again or they would call their other offices to try to get me in. I agreed to be seen at a different office. They called me back to confirm that they could find one but they left the voicemail on my husband's phone. Once we finally got all of that squared away I spoke to the people at Olathe West and began to explain what I needed explained my anxiety so on and so forth Even spoke to the office manager who was incredibly kind. They asked me to come before my appointment to try to get enough time for everything so I did. And when I got here they took their sweet time with everything although the front desk lady and the assistant were very kind. I used extra PTO to get here early just to have my time not respected. And then things progressively got worse. I was panicking about being in the new place and the shuffle. Things that I had already explained to them. I wanted laughing gas because I usually use that to remain calm at the dentist but they charge $100 for it so I couldn't do that. I told them about my PTSD and panic disorder and about my preference with having my blood pressure taken, expecting that it's going to be high in a new place and how I've been instructed by my doctor to just retake it when I get home. They took it and made a big deal about how it was high. I told them that I had already informed them that it would be. They wasted more time, an hour and a half after arriving they still not had started the procedure that I scheduled for. And then the dentist sent the assistant and again to take it my blood pressure again because she was worried about it. And that sort of thing makes me panic and is exactly what I asked them to not do. So then all of their attention turned to doing all the things that make my panic and PTSD worse, talking to me in a very condescending tone. I'm 33 years old and I've been in therapy for a long time as well as being closely followed by my primary doctor and they disregarded all of that. It was humiliating and the more I got worked up the more that was used as an excuse to not feel comfortable doing my procedure. I was not angry, I was crying and silent and panicking because they weren't listening to what I told them. The dentist refused to do the procedure and I wound up leaving with nothing being done to my tooth despite it desperately needing it. I lost 4 hours of PTO at my job. And most importantly, I have another negative experience with the dentists that only makes my PTSD worse. The dentist here definitely could benefit from additional training about mental health issues. It took me nearly a decade to get to the point where I could even walk into a dentist office without being medicated and she undid all of my hard work because she wanted to act like she knew better than my medical doctor and my mental health professionals. Had I known this would been the approach I obviously would not have come here. And I should have just canceled the appointment from the beginning with all of the communication breakdown this morning. I was a fool to have faith in them and their services for sure.The dentist claimed that with me panicking because of my panic disorder (panic for me just looks like getting real flushed and stiff and most of my panic stays internal) and a blood pressure spike because of my PTSD, that it was unsafe for her to do what I had come for. but I can't help but wonder if a big part of her unwillingness to trust my doctors had anything to do with the fact that She had wasted enough time that if she had done what she was supposed to do, she would not have been able to leave on time because the office closes at 5pm.

Found Dr. Fechner by word of mouth. His team and practice, especially Amanda, did an amazing job. My new smile looks amazing. I could only give him 5 stars because 10 wasn’t available. Thanks for the great work.

Best dental experience I've ever had! Seriously! These people are friendly and knowledgeable! Highly recommend!!! Amanda and Mary were great as well as Dr. F and the office staff.