Review of Nortey Dental
Nortey Dental: Providing Comprehensive Dental Services with Mixed Reviews
Nortey Dental is a dental clinic located in Wells, Maine that offers a range of dental services, including cosmetic dentistry, teeth whitening, dental hygiene, and general dentistry. The clinic operates from Monday to Thursday from 8:00 am to 5:00 pm. The clinic has received mixed reviews from its clients, with some praising its services while others have had negative experiences.
Some clients have praised the clinic for its professional and courteous staff. The front office staff has been described as lovely, and the dental hygienist, Cindy, has been commended for doing an excellent job cleaning teeth. Some clients have also praised Dr. Loko, the clinic's dentist, for his gentle and patient approach, especially when performing complex procedures such as root canal treatment.
However, some clients have had negative experiences with the clinic. Some clients have criticized the clinic for pressuring them to undergo unnecessary procedures, such as taking x-rays, which they did not want or need. Some clients have also criticized the clinic for providing poor quality services, such as a substandard cleaning that left rough patches on their teeth. Additionally, some clients have criticized the clinic for being profit-oriented and maximizing the amount of services and money they can extract from insurance companies.
In conclusion, Nortey Dental provides comprehensive dental services, but its services have received mixed reviews from clients. While some clients have praised the clinic for its professional and courteous staff, others have criticized it for pressuring them to undergo unnecessary procedures and providing poor quality services. Therefore, clients are advised to exercise caution when seeking services from the clinic and to seek a second opinion if they are unsure about the necessity of a procedure.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Adele Tanner
May 14th, 2022: It has now been about 4 years since my first and only visit to Nortey Dental, which is detailed below. Since that visit I have had my teeth cleaned twice a year and x-rays taken on each occasion. I never make mention to anyone of the Nortey dentist saying that I needed a crown or root canal until the dentist has had a chance to review my x-rays, look at my teeth, finish up, and then ask me if I have any questions. It is only then that I mention that the Nortey Dental dentist stated that I needed a crown or root canal on my rear molar. Each dentist has then taken the time to reexamine the xrays and examine the specific molar in question and each has stated absolutely not, not remotely so. Almost all have said you just went to some guy looking for some quick insurance money! And this is 4 years after my Nortey Dental examination! Enter at your own risk and by all means get another opinion or two if you're told that you need a very expensive procedure by the Nortey dentist!
Original review: This review is about Nortey Dental in Wells, Maine. I scheduled an appointment at Nortey Dental strictly for a cleaning and nothing more. While cleaning my teeth I was continously pressured by the technician to have wing x-rays of my molars, I repeatedly said no and she simply would not stop. They actually have a sign strategically placed very high on a wall which is all you can basically see while reclined regarding your need to have x-rays for a "proper" dental examination (which I didn't either want, need, or schedule). So while you're being harassed by the cleaning tech while she's cleaning your teeth to have xrays done, the sign can be clearly seen by the patient. Well, I finally gave in to her incessant whining and had the x-rays done, which then, of course, triggers the need to have their dentist examine you, so now double cha-ching, cha-ching, with Nortey Dental now collecting for three different dental services: cleaning, x-rays, and a dental examination by the dentist.
Worse yet, I was only seen by the dentist for at about 5 minutes max, which was mostly taken up by his greeting, introduction, and rehearsed pleasantries. HE TOLD ME I NEEDED AT THE VERY LEAST A CROWN AND MOST LIKELY A ROOT CANAL ON A REAR MOLAR, EVEN THOUGH I HAD NO PAIN OR SYMPTOMS WHATSOEVER..! In whole, it was quite a condescending experience put on by a staff trained to maximize the amount of services and $$$ that they can squeeze out of your insurance company! Also, be forwarned that without asking for your permission, a Nortey Dental staff member will basically sneak up on you while you're not looking and attempt to take pictures of you -- so much for patient privacy!
Lastly, the cleaning that I received was horrible and the worst that I've ever received in over 50+ years! In every past cleaning that I've had elsewhere, I have always been able to floss my teeth smoothly and without hang-ups. Not so after this cleaning, as I am still breaking floss on many, many rough patches left uncleaned on my teeth.
Given my experience, I would ABSOLUTELY NOT RECOMMEND NORTEY DENTAL FOR EVEN THE BASIC OF PROCEDURES, as maximizing profit is foremost in its business model. That, and its seeming inability to perform a basic dental procedure such as a routine cleaning.
May 25th Update: I have now seen two, 50+ year old, extremely experienced dentists (one a personal friend)
since my above referenced Nortey Dental appointment. In the first of two, conducted by him, I had my teeth cleaned again. I spoke to my hygienist about having my teeth cleaned (by Nortey) while I was traveling and after examining my teeth she told me that it was the worst cleaning she had ever seen. I also had xrays taken and my regular dentist stated that I had no issues whatsoever. Returning home I noted that I had no problems flossing anymore as my teeth were now actually clean, versus how they were after my Nortey cleaning.
Bottom line -- I stand by my original review.
Eric Nixon
Dr. Lokko is the best! Everyone is great at his practice. Cindy the hygienist does a great job and so does Tammy at the front desk. I would recommend this dental office to anyone.
Lorraine Morse
Dr. Lokko does great dental work. He explains everything that has to be done, ensures that we understand what options we have, and listens carefully. We are extremely pleased with his entire staff.
Patty Covey
Dr. Lokko is by far the best dentist I have ever been to. I will go to no other! He and his team go out of their way to make sure you are comfortable. I will recommend him to any one I can. Dr. Lokko.you changed my life and for that I thank you! Thank you, Patty Covey
Alyssa Hedio
I sincerely had the best experience. Dr. Nii Lokko is wonderful. Funny and smart. His staff loves him, and you can tell it's just a very positive place to be. Especially for visiting the dentist. I highly recommend going here.
Emily Wilson
As a new client- my first visit was successful! Cleaning and exam was efficient and informative and the staff was very friendly and professional. Look forward to continuing my dental healthcare with Nortey!
Amanda Bernier
My dad had a dental emergency today, he was a new patient, I called at 830am and they had him in at 10 am and tooth extracted. AWESOME PLACE, the dentist even called this evening to ask how he was doing. Can't get much better than that!!! Thank you Nortey Dental ❤
Karen Wilson
Cindy is wonderful! Has been our hygienist for many years. She is very pleasant and knowledgeable.
Dr. Loko is terrific too!
Peter Durso
Great dental practice. Efficient, timely, and friendly. My dental hygenist was great. Dr. Nortey is very approachable and easy to talk to. Highly recommend.
Robert Russo
Everything was great, Nice people, however I have Bluecross and Blue Shield Dental Insurance and I was asked for payment for the services rendered before I left the office. Normally the claim is submitted to the insurance company and payed by Bluecross and if something was not covered i would then pay the remainder of the bill. I have had dental insurance for 15 years and have never payed a dime. Not sue if I will return.