Caring Dentistry of Hazel Park

This is a facility with great potential, but they have to become kid friendly, there's nothing for kids. No distractions to keep the little minds from focusing on what's expected. Art on the ceiling or a television with cartoons, I like the staff they were nice and attentive to my 8 year old who could have been easily distracted with kid stuff, this is a good place to get treated but they need to make some changes. No appointment issues everyone was very nice and kind I would have no problems getting dental work for myself as an adult but I'm on the fence about pediatric dental care. Please get some ceiling murals art cartoon network or Disney stuff i would even enjoy watching power rangers while getting that root canal.

Very unprofessional office.
Had an appointment today at 3pm. Was told when I made the appointment that they would do a cleaning, X-rays, and whatever else was needed. Was asked to arrive early for paperwork, wasn’t seen or able to start paperwork until almost 4, waited to see the doctor until after 5. He looked in my mouth for 2 seconds, told me to make another appointment. At this point I have been at the office for 2 hours. I mentioned that I was told that they could do everything today so finally they did one filling, but no teeth cleaning, in which I was scheduled for in the first place. It was done quickly & the whole time they were talking bad about other patients and what they needed to do today so that they could bill them. Insane. Will not be back.

My first experience wasn't not good due to the language barrier. I gave this office a second try and woman at the front desk was amazing. After today's visit I will be bringing in my entire. Staff was very knowledgeable and friendly. Office always seems to be very clean and well kept. Thank you Bernadette for lifting my spirits and encouraging me to come back in. See you in a few days!!!

Over and hour wait for my son to be seen (he had an appointment). Then another additional 15 minutes to wait on the doctor to release him (checking for cavities). If you have 2 hours to deal with an appointment...go here. If not...go elsewhere. If they can't accommodate ALL the appointments they make....they probably should stop over booking. This is our 2nd time here and our absolute last.

The worst ever and I keep calling them concerning work that they did for my father who has dementia. The work is incomplete and they keep making promises to call back and resolve things and they NEVER do. And when I call I am placed on forever hold and keep getting different names for the manager who never seems to be there. I should say often when I call, it goes to voice mail and I get a text message that I respond to then nothing. And “Tom” (also made up, I am sure) always seems to answer the phone but is never helpful and very rude and impolite. Rarely do I write a review but this is warranted and verifiable. My father has enough concerns for this to be one. For three months he has had to try and eat with no bottom teeth. None. They pulled them all, sometimes 3-5 at a time, and then went silent. I am taking the appropriate action but wanted to warn you all not to take your elderly family members here, or any other family member, for that matter.This is a travesty. As I type this I am waiting on hold again. It’s been 15 minutes so far. They keep me on hold in hopes that I hang up and normally I do because I don’t have the time to sit and wait all day. I keep records of all calls and conversations. I can’t even believe that they can do business this way. I have been nothing but professional with them. You have been warned, don’t go here!

I called the day before and explained that I had my bottom teeth out and needed to get my dentures made. And a cleaning for the top and what ever else my top needed. They said sure they took my kind of insurance which was great and they could see me the next day. Was told to come early for paper work. Appointment was at 4pm today o got there at 3:31pm. There a sign on door that says you have to call inside to let them know you are here. So I did and I was told to wait for my appointment was not till 4pm and I said you told me to come in early for paper work its only one sheet I went back to my car and waited they called me in at 4pm waited till ten min to 5pm call in back. Set in x-rays for another 20 minutes when lady came in I asked who dentist is was told she is here. I ask ok so what are we doing. She told me she was going to take x-rays of my bottom teeth I told her there is no bottom teeth and show me I showed her. Ask do you know why I'm here she looked like she could care less as she rolled her eye ball up in the air. I told her I'm out of here and asked if I owed anything was told just set down will be with you. No do I owe anything he said no
I have never been treated so rude and so unprofessional as I was here. I told my story because people need to know this is a back office with people who care less .

The Orthodontist and Dental Hygienist are great! It’s the Front Desk Receptionist that are horrible! The Hazel Park location is my main location because that is where I initially got my braces done at along with getting my teeth clean. From time to time I’ve had to go to the Oak Park location and I have had bad customer service with their front desk clerk. So I stopped going to the Oak Park location and continue my services at the Hazel Park location.

My biggest issue with this location is that no one likes to track my payments in their system and every time I arrive it seems like I haven’t paid anything because their staff is not properly trained to put payments within the system. Every time I have an issue there is NEVER a manager around or available. Not to mention I am still waiting on a call back for when my next dentist appointment is to see the orthodontist. I do not understand why I have to call to schedule an appointment almost every month regarding my braces when that is something that they should tell me the same day after my visitation with the orthodontist. My experience with this company’s customer service has not been so great! They need to hire more experience and trained people to handle the front desk especially when it comes to payments. I should not have to repeatedly state when the last time I paid and how much when they should be tracking in their system. If I have to create a spreadsheet myself of how much I pay each month I’m going to the Better Business Bureau regarding the staff of this company.

It’s sad to say that the Receptionists for both Hazel Park and Oak Park is what makes this company look bad.

Awesome place for all of your dental needs. I rate them a 10.

UNPROFESSIONAL ATMOSPHERE: put my name on the list and sat down. I think someone greeted me but I wasn't sure because she didn't make eye contact and it wasn't direct....so not sure. I got there 15 minutes before my apt so I could fill things out being new to the office. They took a lady back who came and signed in after me. 3-4 people were at the desk talking about a woman who was not going to get her prior authorization approved and they said "why she keeps calling... I don't know. I told her no 3 times now." They seemed irritated to have to work with that lady at all and laughed about her together. The two girls just sat there talking smack instead of doing their job. I felt less than comfortable or welcome. Left 10 minutes after my appointment time. Thank God they didn't call me. I want people to work with my insurance not against it and me. I have been a hairstylist for over 10 years. I know good/decent customer service when I see it. I wasn't wanting great service because I know that hard to come by these days. I just wanted bare minimum good service. -3stars here

Unprofessional in so many ways. If I could give zero stars, I would. They don’t accept your criticism of them. They treated my mom so badly when she went there the second time just to get a refill on her prescription because I had called a few days prior and made a comment to them (over the phone) about making her wait for so long when she was in so much pain. The person who I spoke to didn’t even apologize and said “we did everything for her. She didn’t wait for too long.” Poor response! This dentist office is so close to my house and my mom was in pain again so she decided to go there to get a refill but instead, they told her that “she has been blocked from visiting their office and she needs to find another dentist to go to.” Who does that?! They obviously don’t care about patients. My mom only wanted the medicine. She wasn’t planning on going back after they made her wait for so long. She was willing to pay with her insurance whatever it may cost. I worked In customer service for so many years. I never treated customers that way after they give negative comments about any service. I would actually fire my employees if I hear one of them speak to someone like that. Your patients’ comments or criticism is what makes you improve and provide better service. Unfortunately, you’re unaware of that. Thank god we found a better dentist who is so professional, so nice, so caring and was in shock when we told him about what happened at your office. I hope you guys improve. Good luck.