Carolina dental arts

Total smiles?! More like total nightmare, total waste of time. Cleaning and x-ray 2013 was okay for service. In 2014 I get a mysterious bill that I didn't pay something. I waste hours to fix their problem and get my balance back to 0. IN 2016 YEARS LATER, I get ANOTHER BILL TWICE AS MUCH saying my insurance didn't cover everything and I am 90days late?? I haven't visited in 3 years. The desk is NO Help and they forward me Lori?! Lori researches and tells me she'll call back and I get no response, days later I call and they tell me they updated their SW and it charged everyone more $. It was their error AGAIN! I asked her to send receipt or balance 0 via email she says OK. I call again today after receiving nothing and the same desk agent 330pm Oct28 rushes me off the phone, hangs up at one point I call back immediately she's laughing hilariously, and I ask her to email and she says don't worry about it, I'll be on watch for your name it won't happen again. Same words 2 years ago, same problem. No confidence in this establishment in not trying to rip you off. Unprofessional and will bill and waste your time. Will rush you off the phone when you don't get tricked into paying an old fake balance. This is no better than the fake irs calls except somehow this is legal.

I'm not from the area and had a tooth blow out on me. As most of the tooth was gone I was in a fair amount of pain and figured I'd need a root canal. Checked my BCBS online and found that this practice took my insurance even though I was from out of state.

Never in my life have I ever been able to get a next day appointment with a same day filling. All the practices I go to take a month to get you in to see the hygenist. Then two weeks later you come in, maybe get some x-rays, maybe see the actual dentist, then the schedule you.for a filling 3 weeks later. I was blown away when they said they could get me in next day and do the work if needed.

I still wasn't hopeful that everything would work out and if it did, I figured I'd be out maybe a grand, but at least I'd keep the busted tooth from getting worse.

Now the place wasn't in the best neighborhood, and it wasn't some fancy brand new building. So I still had my reservations. They got me in, I got to see Dr. Claypool, he checked out my busted tooth, and understood I was only in town for a bit. Said he thought he could save the tooth, but it would take some work and he had a few cases ahead of me, but said I could go back to work and he'd put me in at the end of the day. Sure enough, I come back at the end of the day, he saves the busted tooth and fixes all the nearby cavities, and I go on my way.

I've had all kinds of dental insurance, and usually it amounts to dental discount. Don't think I've ever gotten out of an office for less than $500. I figured I'd drop about that much. X rays a few fillings and an hour of them working on that tooth set me back less than $100. I was blown away. Next day appointment, flexible scheduling and good work. The tooth feels fine now. What I learned is all those fancy brand new practices, I was paying for all that stuff with increased cost. I've had probably 7 different dentists, and this was the best service.

I was so impressed, I'm going to get all my work done at this practice when I'm in town. The thing about dental work, is its kind of like taking a foreign car into the mechanic. You don't understand the problem, but it's expensive, and you have to trust them. I trust this place, because I was in a tight spot and they did me right. The Doc seems like a solid guy. This neighborhood might be what some call "an under served community". Not where I'd normally go to get my work done. But I learned a valuable lesson, someone practicing here probably enjoys people, likes what they do, and is maybe motivated by something other than trying to upsell patients on really expensive restorative work. Seems like the hard upsell is the model for every practice I've been too other than this place. Here, they were happy to do great work, fix what needed fixing, and do it at a fair price.

My experience with total smiles was great I check in RahtiaEllis and I’m seen and treated lovely my Mother and daughter also go there I got 13 teeth pulled and I partials done too and bottom color matched my teeth and gums just perfect . Thank you love u guys I will be calling you soon!!

Dr Claypoole and his staff are by far the best i have ever been to. Very professional and no pain during tooth extraction. Would definitely recommend him to anybody.

DO NOT GO HERE! Too many problems to name. Went there more than 5 times always waited an hour after my appointment started to see anyone each time. Had to go back in twice to have my fillings shaved down. Staff was dismissive, the place was dirty, and care was mediocre at best. Would not recommend.

Never received dental care at Total Smiles, but I have a complaint about how they maintain their property and relate to their neighbors. When they get their grass cut, the workers blow the clippings, leaves and trash onto Fayetteville Street and across Dunstan Avenue. This is a violation of Durham City ordinance and very disrespectful of their neighbors and the public in general. Doesn't leave me smiling.

Very unprofessional staff. I schedule an appointment for a certain service and did not receive that service. When asked why I could not get the cleaning I requested, the Dentist avoided the question and sent the receptionist back to my room to argue his point. Would NOT recommend.

I arrived a little late for my 1pm appointment at 1:05 and waited until 1:45. The ladies at the desk said it would be another 15 minutes at that point so I left. I will take my business elsewhere!

This cute little dentist office had great staff and the atmosphere made me comfortable. It’s super convenient for students who attended NCCU, and is only about a 12 minute walk from campus.

Very professional staff and the doctor was on point!