Pleasant Plains Dental

I’m so glad I found this office! To say their customer service is amazing is an understatement. Their schedule is very flexible and they provide many appointment reminders. I enjoy every single visit, and I feel like my entire dentist experience has changed. I’ve been to several offices through Charlotte, and this one is by far the best. My hygienist Kayla and dentist Dr Ernst are both amazing and kind. I recommend Pleasant Plains to any and everyone.

My Dentist of 22 years retired, office in Charlotte, so I needed to find another dentist closer to home in Union County. My original dentist was very conservative with my dental care & I appreciated that since I inherited my father’s bad teeth. To say I have a lengthy relationship with dentists since I was a child is an understatement!!
I began researching Dentists in the area that might practice conservatively & Also needed someone who would take a payment plan since I have no dental insurance.
In January 2023, I interviewed the front desk staff & relayed my wishes as listed above as well as my need for a March 2023 cleaning Appointment. After discussing I selected Dr Ernst for my Dental Provider.
My appointment was March 24,2023. From the time I walked in the door through the entire “Initial Visit”, I knew I had made the correct decision!! Each employee from the front desk to the X-ray tech to the dental hygienist to Dr Ernst to the business office staff were all Professional, personable, knowledgeable in their area of expertise AND explained the treatment plan in a way that was easy to understand. You could tell they were really wanting to do what is best for the customer without ANY surprises. They were willing to work with me to determine the most appropriate treatment plan. One that would meet MY NEEDS & not just theirs. I look forward to a positive, lengthy relationship with my new DENTAL TEAM!!
Thank you Pleasant Plains Dental Team!!!!

I chose Pleasant Plains from a list sent to me by my insurance. I had a cap come off and left with a jagged tooth. I called and was given an appointment that day. The dental assistant, I believe her name was Amber, was so nice and I thought if this is the way the rest of the staff was, I had hit the jackpot. And it was.
I can’t say enough about this place. The office is very clean, modern with up to date medical equipment.
If you are looking for a great dental office, give them a try. I don’t think you’ll be disappointed.

Pleasant Plains Dental is the BEST dentist in 28079 (zip code) and the surrounding area. They are very thorough and affordable. The service you receive is impeccable!! The staff members are beyond nice and caring. I love the dentist and Dr. Ernst is the best! Check them out and you won’t be disappointed.

I definitely have the best dental hygienist around, Kayla. She always makes me feel like family. She’s friendly, professional, courteous and knowledgeable. She addresses and answers any concerns I may have about my visit. She’s truly is an asset to the Pleasant Plains Dental office.

I own an Insurance business in Indian Trail and have been referring my clients to Dr. Ernst. My crown fell off on Thursday and I called Pleasant Plains to cement it back on. They did not return my call. I called Monday afternoon and got an appointment on Tuesday at 3:30. They told me it would be $57.00 when got there and I paid them. I waited 45 minutes. They took my crown and cleaned it, they then laid me back in seat. When they returned she said this will be $90.00 to cement back on. Afterwards I ask to see the manager about how they sneakily approached me on the cost. Why not inform me when I got there and paid $57.00. She was not very kind. I left expecting Insurance to be filed . I received a call from them saying I left without paying. I hadn't even got to my office 10 minutes away. I paid by phone and will never refer another person to this place of business. I feel they should return the $90.00. They seem to be very Corporate. $$$

I had my first appointment with them today. It has been several years since I have been to the dentist. It was the best experience and their staff is awesome and friendly. They have late appointments available which works with my work/life schedule. I would definitely recommend them to anyone.

If I could give zero stars I would. My daughter was due to have her 4 wisdom teeth out and a root canal and the person administering the anesthesia could not find a vein so instead of ending the treatment, she thought she put it in a vein further down the arm (never have I seen a needle placed there). Well low and behold it did not go fully in the vein and instead the medication was seeping into her arm. Again, instead of stopping the Dr. proceeded to move forward. We are told that my daughter began waving her arms and moaning when he began so obviously even though she was mildly sedated she could feel and sense what was going on. They then decided to stop and we were told the needle came out during this process. My daughter left crying and not knowing what happened. They will not give us the name of the person that put the needle in but she clearly does NOT KNOW what she is doing and is incompetent. My daughter is home with a swollen and bruised arm and swollen face and now we have to go see another Orthodontist. They then write on the documents that my daughter did not take well to anesthesia....WRONG....YOU DID NOT PLACE IT CORRECTLY and have incompetent staff doing this!!!!

My appt was at 11:30 for a consult. I got out of the office at 1:05. I was told it would be 2 months for new upper dentures, that's after the next appt. Was told they would put something on my current dentures before I left to better help for now. That wasn't done either. I was led to the check out desk and told they had to go to lunch. If I wanted it done I could come back after lunch and they would try to work me in and it would be 140.00. No thanks. And their denture price is twice what they charge at affordable dentures. Which is where I will be going. 95% of my time was wasted waiting for absolutely nothing. Got a news flash, my time is important too.

Great experience. No one wants to have their teeth scraped on but to stay healthy it’s not an option. Kayla does an awesome job and it doesn’t take all day. Highly recommend this office based on the work they have done for me. Thank you.