Gentle Dental Downtown Portland

I was ever so afraid, just thinking of my upcoming appointment at the dentist as I have very sensitive gums. I soon found out as I arrived at Gentle Dental that I had little or nothing to fear. All the staff were quite friendly and reassuring, especially the hygienist named Laura. I was guided every step of the way as to what the next step would be. Everyone was so professional, and that calmed any anxiety that I was feeling beforehand. All the staff were so gracious and generous with their help, and I will be forever grateful. Thanks, Laura, for leading me along the way.

I really don't know how to rate this. I didn't even see the dentist. Dr. Fuller is the only dentist there. I have Pacific Source insurance and I verified it twice that Gentle Dental was covered by them. Both times the answer was yes. I got a phone call from the Gentle Dental office saying my insurance didn't cover them. I call Pacific Source again to verify again and they said yes. I called the Gentle Office and left a message saying that I verified with my insurance again and I'm covered. The office called me again but I was busy getting ready for the taxi. My daughter didn't want me riding the bus to downtown Portland. I get to the office and the billing,front desk person said that I have to pay out of pocket. ???????? I call Pacific Source again and I eventually find out this isn't a Gentle Dental Dentist. He's working as a fill-in and he doesn't take Pacific Source. I'm out $60 for cab fares and nothing done for my teeth.

My experience was very disappointing, I went in for an emergency tooth extraction which took weeks because the lack of open appointments. I bought the insurance because I needed this tooth removed it was infected and very painful. After four appointments they decided the tooth needed to come out, when I arrived for the appointment they gave me the cost of the extraction which was 1,360 dollars. I was shocked at the price I purchased the policy from Delta dental and they gave me a price list of the procedures preformed by them. the cost was several hundred dollars less. I felt I had to pay the full price because I needed the tooth removed. I contacted delta dental they said it was elective surgery and that I needed to contact Gentle dental where I had the work done. Gentle dental's response was we just put in codes that is all we can do. they refused to contact Delta Dental
so i tried to communicate messages between the two offices with no success. I emailed gentle dental the price list for the procedures that i received Delta dental there response was this is not our list. I think the part that bothered me the most is once they got my money the had no interest in correcting my bill.
p.s. I tried to give 0 stars but it won't post my review unless I give one star.

Most gratified with the service rendered to me at the 6th aveenue
office especially Jackies timely and helpful dental advice in my
dental interests...Highly appreciated!!
Dr.philip marlowe,Esq.

Everyone was lovely, understanding, and patient. :) The hygienist was sweet and charming! I hadn't been to a dentist in years and was worried I'd get some flack for it, as I did when I went to the doctor for the first time in a while, but they were really very nice and didn't make me feel guilty.

Love everyone at the office! Sweet, friendly, and efficient! Would highly recommend Dr. Fuller and his team.

Overall very pleased with my multiple experiences at the downtown Gentle Dental Location. The office staff is always very friendly and accommodating and I'm always seated very quickly. From start to finish is always a seamless and timely operation.

The staff is professional as well as personable. They take great care of their patients

I’m here to attest that the flagship office is honoring its namesake. I recently had the most gentle teeth cleaning of my life and I just had to write a review. Due to COVID a lot of dental offices are experiencing staffing shortages, so it just so happened that my dentist himself had to do my cleaning: Dr. Fuller. I’ve been with him for a couple of years and he’s been great - but I’m not joking when I say I stopped him mid-cleaning to ask that he provide hands-on technique training to all his staff. I hardly felt anything. Now I know it’s not realistic to assume your dentist can do your cleaning every time - but one time here is all it will take to have you convinced that teeth cleaning can be a pleasant experience and Gentle Dental can give that to you.

I had an appointment here this morning which I was already anxious about and upon my arrival the receptionist immediately goes for the forehead with the temp gun. I offered her the wrist instead and she checked with the manager who barked from the back to cancel my appointment! Really?! We've all had our shots and still wearing masks and she insists on triggering PTSD and accusing me of being the type of human that leaves the house with COVID symptoms because the wrist isn't good enough for her? I wasted about $15 and 2.5 hours to make this appointment. This location clearly isn't interested in seeing patients, but rather exerting complete power and control over those who enter. I really feel sorry for those who have to work under such a callous and insensitive manager - the type who makes good employees leave. I'll use another location and hopefully GD fixes the management problem here.