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Review of Black Hills Pediatric Dentistry

Black Hills Pediatric Dentistry:

Black Hills Pediatric Dentistry is a pediatric dental practice located in Rapid City, South Dakota. The practice specializes in providing dental care for children from infancy through adolescence. The office is open Monday through Friday and closed on weekends. The practice offers a range of services, including routine cleanings, fillings, extractions, and orthodontic evaluations. The staff is knowledgeable, friendly, and quick to get patients checked in and scheduled.

The practice has received mixed reviews from patients. Some patients have reported that the staff is very nice, knowledgeable, and efficient. Other patients have reported that they do not allow parents to go back with their children during appointments, which can be concerning for some parents. However, the staff is always great with the kids, and wait times are never long. The practice is known for being very accommodating to special needs children, and they take extra care to make sure that all patients are comfortable during their appointments.

Overall, Black Hills Pediatric Dentistry is a great option for parents looking for a pediatric dental practice in Rapid City. The staff is friendly, knowledgeable, and efficient, and they offer a range of services to meet the needs of their patients. While some parents may be concerned about not being allowed to go back with their children during appointments, the staff is always great with the kids and takes extra care to make sure that all patients are comfortable during their appointments.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom

Black Hills Pediatric Dentistry Reviews - 200

4.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Bryan Dunn

While visiting the area from out of town our 3yr old fell and we thought she cracked a tooth. We called several dentists in the area and Black Hills Pediatric was the only one willing to see us and they were even willing to keep the doors open until we got there. Knowing we would be out of pocket for expenses, and being totally unfamiliar with the area it was a roll of the dice for us.

Walking in the door, they immediately made us and our daughter feel comfortable. They did some quick X-rays, the dentist completed an exam, they explained the issue and next steps. Throughout the staff could not have been better. The facilities seemed well equipped and the staff seemed better with kids than our dentist back home. I can't say we will ever use them again as we live 1,000 miles away, but the certainly have the things I look for when choosing a dentist back home.

Heather B.

They were absolutely wonderful! I have a special needs son who is a little apprehensive about needles, and they truly went out of their way to be sure he was comfortable with them and their care. I’m so thankful.

Sammie Jo Janese

I've been coming here for the past 11 years and the staff always been exceptional with me and my kids. I can honestly say no other place treats you with such kindness. I definitely recommend this place.

Sally and Daniel Nelson

Every time we go in there they make us feel very comfortable and welcoming. My son came in yesterday to get his teeth cleaned and the young lady Madi did a great job kudos to her!

Earlene Rooks

The service is good the girls feel comfortable and thank you

Nate Schweppe

my five-year-old daughter had to go back in for a crown they installed six weeks earlier that came off of her front tooth for no reason. We called and explained the situation to the receptionist and she scheduled an appointment and said there would be no charge. My daughter was apprehensive to go to the dentist so my wife told her if she needed anything to just ask the dental assistant to go get her mother in the waiting room and she would come right back and comfort her.

After her procedure was over my daughter proceeded to tell us that she was screaming hysterically for her mother and the dental assistants told her repeatedly to be quiet, calm down, she was going to “wake up the babies” and that they would only go get her mom once they were done but not until she calmed down and stopped crying. When the procedure was finally over and my wife came back she said she could tell her eyes were all red and swollen from crying so much.

Also, during the evaluation before they took her back the dental assistant decided to ask my five-year-old repeatedly (who is raised in a Christian family and taught not to kiss until you are married) If she has been kissing boys because “that’s how you get germs in your mouth and get cavities”. I called and talked to Autumn the scheduling manager and told her the situation and although she seemed concerned and said she would figure out what happened and call me back, I never heard back from her. Several days later, to add “insult to injury” we received a bill in the mail with three separate charges, one for an additional x-ray which my wife said we didn’t want to do but they said was required, one charge for re-cementing the crown, and an additional charge for discussing the procedure with my wife which involved nothing more than talking to my five-year-old about kissing boys. We have a regular dentist who we love and had we known it was going to cost us money to have them fix what they didn’t do right the first time we would have went back to our primary dentist. Take your child to this place at your own risk.

Jennifer Neubert

45 minute wait with a waiting room full of kids not being taken care of. Kids jumping off chairs & climbing over all the toy cubes. Staff is usually great but the environment there has went down hill in the past few years. 1 1/2 for 2 kids to get their teeth cleaned!!

Tish Long

First time going here and I was disappointed. I would not recommend this place if you DONT HAVE MEDICAID. We have our own insurance and to get my sons two teeth crowned would cost $2,800, which has to be all be paid by his appointment. We had to pay the total co-pay which was $200 before we left. I think this is ridiculous! Maybe they treat the people with Medicaid better? I felt like it was all about how much money they could get out of us, and not the health of my child. Overall did not like this place!

Georgia Long

I take both of my girls here, who are 2 years old and they are fantastic with them! My girls don't care much for strangers but they're so welcoming here, my girls are comfortable with them.

wright madonna

Pleasant, trustworthy and accurate with children's care

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