Stonehaven Dental
Review of Stonehaven Dental
Stonehaven Dental: A Comprehensive Dental Care Provider
Stonehaven Dental is a comprehensive dental care provider located in Provo, Utah. The clinic offers a wide range of dental services, including cosmetic dentistry, dental implants, denture care, endodontics, periodontics, and teeth whitening. The clinic is open from Monday to Friday, with extended hours on Tuesdays until 7:00 PM to accommodate busy schedules.
The clinic is staffed with highly qualified and experienced dentists, hygienists, and support staff who are dedicated to providing patients with personalized and compassionate care. Patients can expect a warm and welcoming atmosphere at Stonehaven Dental, with staff members who are attentive to their needs and concerns.
While the majority of customer reviews are positive and praise the clinic's friendly staff and high-quality services, there have been a few negative reviews. One customer reported a negative experience with a new dentist who caused damage to their teeth and nerves, resulting in a lengthy and expensive recovery process. However, the clinic's regular dentist, Dr. Neilsen, was able to help repair the damage.
Overall, Stonehaven Dental is a reputable and reliable dental care provider that offers a wide range of services to meet the needs of their patients. The clinic's extended hours and compassionate staff make it a convenient and comfortable choice for those seeking dental care in the Provo area.
Rachel Breen
My family has been going to Stonehaven Dental in Provo for years. They are by far the best dental practice we've gone to in Provo. Everyone is professional, yet warm. The front office staff is very helpful answering all my insurance questions. The hygienists are thorough and friendly (especially Kalani!). The dentists (Moody and Neilson) are personable and do a great job -- they have never pushed us to get unnecessary work done. Dr. Moody did braces for two of my kids and it took half the time as my other child that we took to an orthodontist. In all these years we've only had two problems (because of under trained dental assistants) and the office apologized profusely and credited our account. Everyone greets us by name, remembers us, offers us water, and we love the freshly baked cookies. Thank you Stonehaven in Provo for making our dental visits something we look forward to!
Karen Cox
We love this place! The people are friendly and treat us like valued family members. We are always pleased with the work they do and feel like they are thorough. We’ve recommended them to family and friends.
Jessica Awerkamp
I always have a great experience at Stonehaven. I highly recommend. I had several cavities filled at once, and I didn't feel a thing. The dental hygienists are so nice and helpful. Dr. Neilson is the best.
Mar J
Kalani is the best! going to miss him!
Ken Nelson
This is a great place to go for all your dental needs. Drs Moody and Nielsen are very fine dentists who go the extra mile to make your experience a good one. The staff are really efficient and willing to help. Jamie is a skilled dental hygienist. She makes having your teeth cleaned a fun event. You need to go here if you don’t already.
Joe Rivest
The staff at Stonehaven Dental is professional and friendly, and they have done great work for my family for many years.
Eric Schofield
My wife and I had some routine dental work done here in the fall of 2018. We paid for it all up-front (about $1600) and went on our way. We're trying to purchase a home, and I noticed my credit score had suddenly dropped by almost 100 points in the last month. Turns out Stonehaven sent me to a collection agency for a past-due bill.
I was super confused, so I called Stonehaven to figure out what happened. No one from the office picked up, so it went to their "patient services" office up in Salt Lake. I assumed it was some sort of misunderstanding and the man I spoke with was very nice and shared my sentiments about being confused. He told me that it looked like my insurance didn't end up covering as much as expected, so we owe another $370. They had no record of ever trying to contact me about the bill and then just decided to send me to collections a year and a half later. The gentleman told me he left a message with the Provo office for a manager to call me asap.
That was three days ago. I called the office myself today and no one picked up, so it went to patient services again. At this point, I'm understandably very upset. This isn't something that can just be resolved in a few weeks or a month. This needs to be fixed like TODAY. This shouldn't even be an issue because I have had an excellent credit score for years, but now we're facing limitations with our mortgage options because they never bothered to reach out to me.
I guess I should have read more reviews before going here, because apparently I'm not the only one who has been unexpectedly sent to collections. It's really unfortunate too because overall we were pleased with the actual dental work, but apparently there is no other way to reach these people. I'm just severely disappointed. What a poor way to conduct business.
Rachel Iroz
I’ve been going to Stone Haven Dental in Provo since 2012 when it was Provo Dental. The staff, Hygienists, assistance, administration, and doctors are all amazing and so professional. Doctor Moody has been my dentist for years. He’s done hours and hours of incredible work on me, and I’ve never had any issues. I trust Stone Haven Dental in Provo because they are always transparent, professional, and do great and lasting work.
Albert Vargas
I'm a 25 year old man and I hate going to the dentist.
I went here to get a root canal and they did it with out any problems.
I was so satisfied with the service that I had them do my wisdom teeth that I have been holding off since I was 19.
Dr moody was hands down the most gentle and careful dentist I have ever had I was up and ready to go just a few days later.
I have made this dental office my main office to see.
Great work ! And their billing department is top notch.
Rodolfo Camacho (DHHS)
I was treated with care, listened to my concerns and treated in a professional manner.