Aspen Dental

Every time I have visited, everyone is very courteous, professional and pleasant. The staff seemed to be very concerned regarding my health and welfare.

I cannot remember names, yet I really appreciate all the staff in College Place, WA.

I just went through their free 1st time visit process and i'm seeing alot of the foreshadowing that other reviewers mentioned. What really got to me is to see that I was told that i needed the Periodontal Scaling done to my gums as well as some other work. In the end the sum ended coming out to $6000 + The Electronic tooth brush. Most dental insurances will cover 50% up to $3000 so it felt a little to "coincidental" that they quoted me that price.

I'd rather meet with a dentist that will collaborate with me on something that would work better for my personal and financial health rather than quote the max out of my insurance. Ultimately I'm getting bad vibes from this branch and will look elsewhere for dental work.

First time at Aspen and was pleasantly surprised. Staff very helpful and friendly. Good X-ray equipment. Dr was nice and explained all my options. Staff printed up all options with prices. Referred me to oral surgeon and I will go back to them!

The Dental hygienist is a real pleasure. Friendly , fast, and really good.
I had a couple of fillings done, and the Dental technician was sweet, and really good at keeping my mouth from becoming a pond of water. The Dentist was a little hard to understand (my poor hearing), but he did a wonderful job, made sure my bite was correct and comfortable.

very professional, receptive and friendly, extremely accommodating
when making financial arrangements! Very rare to find these days!
I haven't had my dental work done, yet (I will today) but if it is as good
as my experience has been, so far, it will have earned those 5 stars!

I’ve had two bad experiences with Aspen Dental. The first one I took my younger kids in for a cleaning and I was told they needed electric toothbrushes and sensitive toothpaste and a deep cleaning. I told them I have never had to pay for my kids to have a checkup and have their teeth cleaned and I wouldn’t start. I requested they have a regular cleaning and they refused because it was not the recommended treatment by the hygienist. My kids had no cavities and haven’t for several years. A total waste of my time and dental benefits. We sought care at other office and they did not need any of the recommendations from Aspen dental and have been cavity free.

Second my 18 year old college student daughter sought dental care at another office. Insurance was never billed. I called and gave them insurance information and was told they would bill the insurance. The bill was sent to collections and I had repeated assurances insurance would be billed. Over several months I’ve made several phone calls to get updates and the last call I was told the office manger would have to call me. No call from the office manager after two weeks so far.

This is a money driven company. Customer service is horrible. If you aren’t willing to file claims with your insurance and pay top dollar for unneeded dental care you’d be better off going somewhere else.

Best dentist appointment I've ever had. Friendly staff, patiently answered all of my questions. Dr Han reassured me I did not need all of the procedures I was told I needed by my previous dentist. Sam, the office manager, went over my treatment plan and explained each and every detail--what was necessary, what was optional but recommended and what was totally optional. His motto: "Your mouth, your money". I found that to be a really refreshing attitude. Aspen Dental saved me literally thousands of dollars and many unnecessary, painful procedures. Highly recommended.

The staff is friendly and Dr. Han is really great. Unfortunately, they are terrible with appointments and follow-ups and referrals. Trying to reach someone on the phone is not always possible. One person forgot what my reschedule date was and my referral to a specialist was over 3 weeks late. I had to call the specialist to set up the appointment. Then I had to call Aspen back 2 weeks after the visit to have my insurance referral sent. Friendly people, but I shouldn't have to do the work for them. If the service gets better, I will be happy to update my review. But for now, 2 stars is still being generous.

Great experience. The staff were very through in explaining each part of my visit from the x-rays to the price of the dentures. They will even check you for oral cancer be which I think is wonderful. Great job everyone.

Cynthia was great! She talked me through everything she was doing and explained why she was doing something and it’s importance. Concerned about your health and well being, making sure you were comfortable and understand the procedure. A little spendy but extremely efficient, professional, and courteous. Will continue to use them as my dentist. Also don’t like shots so I went in thinking and getting anxious about the novocaine. Cynthia put me at ease and used items to numb up before the shot ever occurred. I recommend them.