Stony Brook Dental Care

Dr. Barnett is the only dentist (including specialists!) that has been able to control my TMD and get me pain free! The office staff is amazing. They are very professional and friendly. The level of service provided is unmatched. I leave with a rose and a thank you at every visit (I'm going weekly for pain management!) which is such a classy touch. When I had a dental appliance ordered the lab took much longer than expected and Dr. Barnett personally provided an apology with a hug for my inconvenience despite the fact it was not their fault. I recently had to cancel an appointment because my toddler had the flu and they sent her a get well card with the sweetest note and packet of hot chocolate. She isn't even a patient there! These are wonderful people providing amazing service and I recommend them to everyone!!! Their equipment is advanced, the office is incredibly clean, and the level of dental care is truly phenomenal. I love SBDC!

I have been a patient at Stony Brook for many years now. Today, December 24th, I had a dental emergency. Dr. Barnett and his receptionist came in and took care of my emergency even though it was Christmas Eve!

They work with my work hours for my annual appointments, and are always courteous and friendly.

I love Stony Brook Dental care. The staff couldn't be more friendly and accommodating. They go out of their way from the minute you walk in the door until you leave to make sure you are satisfied and comfortable. I hate going to the dentist but ever since I started going here it has been a totally different experience. I can't say enough about how much pride they put into their business. I wouldn't trust anyone but Mike and his staff to work on my teeth!

The staff at Stony Brook Dental are all top notch. They are very friendly and personable and instantly put you at ease. I've been a patient there for so many years I can't even remember how long it has actually been. Dr. Barnett is an excellent dentist and someone that I would highly recommend.

The dentist is top notch, however it's not worth having to deal with his wife at the front desk. She is rude and pushy. I was sent an enrollment for their in house insurance and I accepted the cheapest plan. The front desk proceeded to tell me that she thought I should have gotten the more expensive plan and would go ahead and unenroll me herself and put me in the more expensive plan. When I told her I couldn't afford it she told me that maybe I should get another job. I will never again return to that office bc of the simple audacity. Go somewhere else. You'll be doing yourself a favor.

As a person who has always been leery of dentists, and who has always dreaded regular appointments, I thought Stony Brook Dental care would be more of the same of what I've always been used to. I was wrong! Dr. Barnett and his staff treat their patients wonderfully. I'm always comfortable from the moment I walk in the door. They seem to have the latest technology and are very hospitable. The office and treatment of patients has a very 'high-end' feel that makes those trips to the dentist much more enjoyable!

Clearly the practice has excellent customer service with poor patient outcomes. The clinic ambiance is undeniably superb. However, after the dentist filled my teeth, I have been having constant low grade pain that was not present before the filling. My teeth have also become very sensitive to water and temperature changes which has negatively impacted my ability to eat food. Even after going back to the same dentist several times my problems were not resolved. All I can say to potential patients is to be VERY cautious as the customer service can be deceiving. Patient outcomes should be paramount.

The dentist is great but the office staff are horrendous. My daughter had a procedure in Dec. 2020 and here we are in July 2021 and we have yet to be reimbursed the amount our dental insurance covered. At this time, this office has been paid twice; what we paid up front and out of pocket and what our insurance paid. And here we are 8 months after the procedure still waiting for them to reimburse us.
To make matters worse the office refuses to communicate with us. I've called the office at least 30 times over the last 6 months inquiring about an update on reimbursement. Most of the time, no one at the office picks up and I'm forced to leave a voicemail. Not one time was my call returned. Not once. On the rare occasion they do answer the phone and I get to speak to one of the two women working the front desk, I'm told they're working on resolving the issue. I conclude each of these calls by asking them to update me when there's progress and again not one time was I ever called or updated. I don't know how an office with such poor follow-up and such abysmal customer service stays in business. As a fellow healthcare worker, I'd be embarrassed. Do not go here if you have any other options and if you are forced to visit this practice, do not pay anything before the claim is submitted to your insurance or you'll find yourself spending hours and hours calling an office that wants nothing more than to ignore you.

This was my first visit at Stony Brook Dental in Louisville, KY. I went for a TMJ consultation. I have to admit I was there for the consultation for 3 hours but it was time well spent. Dr. Barnett and his staff were very helpful and friendly. I appreciated the invasion tests and knowledge that they had and knew about TMJ. I have dealt with many, many dental offices about my TMJ over the last 7 years and this place really made me feel relaxed. I hope to get the care I need of course money issue but I am not giving up on trying to get my chronic TMJ pain better!

Professional, immaculate and very nice staff. Better than what you could or would ever expect to experience going to the dentist. They are a one stop facility from basic check ups and cleanings to cosmetic and orthodontics. I have never taken the time to write a review for a dentist or doctor. This was the best decision I made to make Stony Brook my primary place for dental care.