New World Dentistry

My exam was smooth quick with the latest technologies and procedures and I was very pleased with my results and recommendations. The doc sits down with you in a consultation rm afterwards to review things that are good, bad and need attention. Very pleased with the service and staff was fantastic and knowledgeable. I would def recommend.

From the moment I made my appointment the ladies in the office were friendly and welcoming. Our first visit was great! The office is beautiful and the staff are outgoing and put my children at ease. Dr Jayne was great with both of my boys. We have definitely found our new dentist!

I had not been to the dentist in many years and they did not make me feel bad about it. Their phrase was “it’s never too late to come back”. Which made me feel better. Xrays and photos were quick and easy. Cleaning was super quick! I got there early for paperwork and they were running late... everyone I came in contact with apologized for the wait and thanked me for my time. I thought that was nice! They also threw in a whitening kit for my wait!!! Definitely recommend!

Dr. Jayne & her staff are courteous, caring & professional. My dental needs have been expertly taken care of. I would recommend New World Dentistry to take care of all dental needs.

I highly recommend you do not go here unless you want to waste half of your day at the dentist's office. I made an appointment yesterday online (and noticed that they had a lot of empty slots so this already raised some flags, since I would think a good practice is in high demand). I filled out the online New Patient Registration form almost immediately after making my appointment, which required me to input my insurance information.
The next day (which is today) I had my appointment at 10 AM and arrived about ten minutes early in case I had to fill out any additional forms. I WAS IN THE WAITING ROOM FOR 1.5 HOURS!!! Because I was a new patient, the office had to verify my insurance, which took about 30 minutes to do, (I don't understand why they didn't do this after I filled out my patient registration form yesterday but rather waited until I was there), so I have no idea what the rest of the hour long wait was for. I was the first patient of the day, and 2 other people went ahead of me. When I finally entered the back room I will say the dental assistant and the doctor were professional. However the whole process was quite lengthy and took an additional hour. Just when I thought it was all over, I was taken to the consult room to discuss future treatments with the doctor, and then check out with one of the front desk ladies. The kicker is I was able to write this whole review in the time I was waiting in that consult room... IN TOTAL I WAS IN THEIR OFFICE FOR 2 AND A HALF HOURS when I just went in for a cleaning. I'm pretty angry at how much time I wasted and again recommend if you are a new patient, DO NOT GO HERE IF YOU VALUE YOUR TIME.

**This is an addition to my original post, since I would like to address the points brought up in the owner's reply.**
1. I provided insurance information online through the New Patient Registration the day I made my online appointment. I do not understand why insurance information could not have been taken from this document.
2. I checked in at 9:50 AM for a 10:00 AM appointment. Even though you did verify my insurance then, I do not understand why I wasn't taken to the back until 11:20 AM.
3. If you really cared about COVID 19 you would have required all patients and staff to wear masks in your office. I only saw 1 other patient with a mask, and the staff that had masks wore them around their neck. You also only measured my temperature until you were ready to take me to the back, which was AN HOUR AFTER I ARRIVED. What if I had had a fever? You would have left me sitting in your waiting room with other patients and staff, with no obligation to wear a mask for that time. To me that is quite negligent and irresponsible.

Very pleasant experience under the circumstances, they scheduled me the same day I called for two teeth to be surgically removed. Everyone was polite and extremely professional. I was informed of all my options and about the procedure that was performed. I followed all the instructions given by dentist Jayne so far I haven't had any problems in my recovery process. I would highly recommend New World to anyone in need of care for their teeth.

The front staff was amazing and helpful but one of the drs (not going to disclose names) need to work on their attitude and better provide their patients with information other than giving them little info just to get them out the office. I felt it was rude and unnecessary especially when dealing with a new patient as well someone new to the state of nc. Approach could of been better as well.

Re: but when my mother was trying help the dentist better understand and also try to get her to better understand what was going on with my teeth she simply ignored my mother and only gave me but few details and left telling my I have inflammation is not saying “hey your wisdom teeth is infected” I had to basically keep asking her if it was and she kept dancing around answers. Again her attitude and how she acted was uncalled for I appreciated the discount etc. but when she sat there and was ignoring my mom and being rude y’all lost me

In addition to being a great dentist, they answered all of my questions about the procedure, my choices and the cost.

The staff is excellent and very friendly! Dr. Jayne takes the time to understand the needs of my dental treatment. Megan is very patient and understanding and is an excellent assistant. The front desk is very polite and helpful when I needed help registering for my appointment, and made my first visit at the office super and excellent. I highly recommend Dr. Jayne and her staff!

Let me tell you, New World Dentistry is amazing and Dr. Jayne is fantastic. About a year ago, I had to change my dentist, so I went to several different ones in the Concord/Kannapolis area, hoping to find someone I would be comfortable with. Some were okay, but New World is exceptional. It took a while, but when I met the staff and Dr. Jayne, my search was over. (thank Heavens). All my life, I've had dental anxiety or "dental phobia" so it's hard for me to find a dentist and staff that makes me comfortable. These people do; they make you feel right at home. So you can imagine how happy and relieved I was to finally find a place I really liked. From the first moment you walk in, the ladies at the reception desk are very friendly and welcoming. The facility is very clean, and modern and classy. Everyone in the office that I have encountered is very positive and you can tell that they are very passionate about what they do. I just had a dental procedure the other day and Dr. Jayne fixed me right up. I was extremely happy with my experience and the results. Very nice that I don't have to dread dental appointments or procedures anymore and I very much look forward to continuing as their patient.