Family Dentistry on Manchaca

My experience was very positive. The dentist and staff are friendly and competent. For someone with a dental phobia, this experience was calming. It’s made me stop being afraid of dental visits.

Best experience at Family Dentistry. Dr. Bassi & staff are very nice and always calm my nerves when discussing dental procedures. Highly recommend.

Very friendly staff, keeps you informed of each thing they are doing before they do it. Made going to the dentist not so scary.

Excellent experience. Staff are knowledgeable, caring and considerate. I actually look forward to my dental visits:)

As much as I hate going to the dentist they do make me feel at ease and I don't mind going! Everyone there is so very friendly.

The staff was friendly, and I felt like they were taking covid precautions very seriously. My husband actually had an emergency work meeting come up and couldn’t make it to his appointment which was right after mine. They were super flexible and efficient. They got my appointment finished up as quickly as they could while still being thorough and rescheduled him for the next day over the phone. I am overall pleased with my experience.

I’ve been going here for about 3 years now. Dr. B and her team are nothing less than exceptional. They’re very hospitable and welcoming, yet they remain focused and efficient. Brandi was the dental hygienist on my most recent visit, and she was very accommodating and professional (per the usual). 10/10 would recommend

Dr Salinas was amazing! She was gentle, informative, not pushy, and efficient. I had an equally great experience with Belle up front who explained the financials and provided a personal touch of customer care. I highly recommend this office for anyone looking for dental care in South Austin.

I love my new dentist's office! They are so friendly, helpful, and knowledgable. Dr. Bassi made me feel very comfortable and well taken care of. I also had a great experience with Brandi for a deep cleaning. Definitely go here for dental care!!!

I strongly recommend looking elsewhere for dental care. Overall I felt disappointed and taken advantage of by FDM.
Get a second opinion, as this dentist group are over recommending treatments.

My experience:
I initially went in to get a teeth cleaning when I was 8 months pregnant, as it is advised to get more frequent cleanings when pregnant due to the inflammation caused by hormones.

Despite coming to FDM with insurance and seeking a regular cleaning and checkup, and being assured treatments were covered, in the end none of my treatments received were covered. I had to pay over $1100 out of pocket for treatments I was convinced I needed. I never did receive the regular cleaning I originally came in for.

In my initial visit, when I was expecting the cleaning, I had to wait lying down in the chair on my back for nearly an hour for the dentist to come examine my mouth. (Incredibly uncomfortable when you’re very pregnant.) I was made to take extra (not covered by insurance) photo imaging of my mouth due to being pregnant, in addition to xrays later, bc they didn’t wait for the xray approval from my OB, which came within an hour of my reaching out to my OB’s office at this initial appointment. After leaving without the regular cleaning I came in for, I was given an elaborate treatment plan that would have cost me several thousand dollars over the course of the upcoming months even with my insurance coverage. I was pressured to make appointments right away so I could get the most major priority work done before the baby was born. Because they so strongly advised I needed a deep cleaning right away before the baby came, I was scared into booking all the appointments immediately. I went in for 4 deep cleaning appointments, all over the holiday season in the final month of my pregnancy, while I certainly had a lot of other things I needed to do and pay for as well.

The treatment plan they wanted me to book consisted of 5 crowns, and 6 fillings, including replacing the one crown I had that was only a few years old. I was so devastated my mouth was in such bad condition and was going to cost me so much time and money when I had a new baby on the way I needed to prepare and save for.

Reading over my treatment plan I noticed a lot of work on teeth that already had recent fillings and sealants at my previous dentist visits in another state.

I decided to get a second opinion from a dentist other family members of mine go to, though his office is in another part of town, and upfront they informed me they were not in network for my dental insurance. They let me know what the cost of that comprehensive exam would be without insurance and I decided it was worth it, because I had a weird feeling about the doctor at FDM and the expensive and elaborate treatment plan they had given me, and it was going to be a lot of money and work I was setting up for, so I thought I should be sure.

The second dentist said he had to fight with FDM to send over my xrays; his receptionist asked several times, then he called himself and they were reluctant to release them. (legally must release xrays to any dentist of your choice) This dentist examined my mouth in person, along with the xrays FDM had taken, and gave me a new prognosis and treatment plan, without knowing theirs. Rather than 5 crowns, I only needed 1, and just 5 fillings. Only 4 of the same teeth needed treatments at all. There was even a tooth that FDM was recommending for a crown that he didn’t see any decay or need to fill— based on the same xray imaging!

In the end I canceled remaining appointments with Family Dentistry on Manchaca. Then I received notice that all of my dental insurance claims had been denied, due to a three month waiting period on my plan. If I had waited, those treatments would have been covered. Per the advisement of the treatment coordinators, who assured me they had checked with my insurance in advance, I booked appointments right away so my mouth didn’t deteriorate.

I’m sorry I ever came across this practice and suggest others avoid at all costs.