Midwest Dental

Kelly was very rude and a bad communicator. I was told to follow up with them after 2pm the next day to set up my first appointment “as if following up should be my job”. She marked me down the next morning without confirmation of time. Surprise to my phone call at 2pm today, she had told me I didn’t show up to my early am appointment. Kelly proceeded to tell me that they would not book an appointment with me in the future.

I have never been so disrespected over a phone conversation, I highly recommend anyone seek out any other dental office that will treat you with professionalism and kindness.

My wife really disliked going to the dentist; big time dislike. Last week she had oral surgery by Dr. Erica Van Larrhoven. It was a painless experience and she was in the chair two hours. She no longer really dislikes going to the dentist. Dr. Van Larrhoven is a Great dentist!

Professionalism, concerned and friendly are terms that I would choose to describe my experience at Midwest Dental. From the time you are greeted at the reception desk through the scheduled procedure to the check-out these terms capture the services rendered. This has not changed over the years I’ve been going there. Highly recommended!!!!

The doctor and assistant both worked very hard to do this tough job and to keep me comfortable in the chair for almost 3 hours. They gave me a break and more numbing, which helped. The difficulty was the location of the tooth, not anything they did wrong.
Very professional and considerate of my comfort. 5 stars!!!

Staff is always friendly and knowledgeable, has been extremely helpful when there are snafu's with my health insurance. 6 month cleanings are always quick and painless, would highly recommend!!

The receptionist is annoying. Keeps telling me what to do when she has no right to tell me what to do with my own teeth. She should at least let people make there own decision instead of making the decision. I'm going to go to a new place. I dont even like the doctor too. If they want me to go back then they need to find a new receptionist. This place makes me feel that all they want is just my money. I'm so done with this place.

We usually go to Midwest North, however the Dr had an emergency. My daughter had an emergency and got into this office. I texted her the info on one of two of dental insurances and told her to tell them to call the other office the next day.
She needed a root canal and the doctor did not even call her in an antibiotic nor a pain medication.
VERY VERY disappointed and angry that in an emergency that they treated a 20 year old this way. Our family WILL NEVER use them again, nor will I refer anyone I know to this office.
If we can't get into Midwest North for any reason (the office was closed due to a death) then I will find a different dental office outside of Midwest to treat my family members.

Great experience. Staff was warm, and friendly. Dr. Anderson was spot on.
Can't wait for my new toofs.. 😂

I had filling work done done here. I cracked an existing filling in a rear molar on a popcorn seed. The dentist decided that it could be replaced with a regular filling to fix the tooth(pain) and made mention of a possible crown being necessary down the road. After we did the filling, I was still in bad pain. Then she suggested the crown, after that point. During the follow up to check out what was going on she wanted to do more X-rays and charge the insurance company again to double check the work she's already done. To me, that should be a no charge visit to check on work already completed. They got crabby when I said I don't think it's right that anyone be charged for this visit, even if it's no charge to me (just my insurance company) and they didn't do the x-rays and the exam ended right then and there saying just wait it out and get back to them if it gets worse. I dropped them from that moment and haven't returned. The filling that they did, broke off on one corner months later and I ended up needing a crown, a crown that should've been done first, not try to milk the insurance company for more money by adding unnecessary steps and wasting my time and putting me through pain in the process.

I didn't even get to the appointment because of how rude the staff was. They wouldn't wait 60 seconds for me to get the information they needed and when I called back half the information they said they needed they didn't ask for. It seemed like all they cared about was getting me in so they could charge me. They don't want you to have a conversation with your dentist so you know they're right for you; as long as they can charge you you can see them.