Aspen Dental

This was my initial visit to the office. My wait was relatively brief after some intake information was gathered. I had X rays taken and the technician was very nice. I spoke with office manager who was cordial and quite knowledgeable. The doctor was very thorough and candid about my condition and needs, which was greatly appreciated. I have, for me, some rather extensive work to be and feel secure and confident that I have found the right providers.

This dental office lives up to my high standard of customer service, clerical competence and qualification of its medical professionals.Being 65 years old, I have seen my share of dental offices. Dr. Ngo is a great communicator, showing excellent professionalism, supported by a magnificent team of dental assistants. I was very pleased with Lucia at the chair. Leah the hygienist knows her trade very well. She had the ability to put me at easy during a root scaling. Her positive attitude is contagious. Talking with Nicole Peters about treatment estimates, and scheduling future appointments, was a pleasure. She knows how to utilize resources. Brandon at the reception is just fun to deal with. I almost missed the expected, stressed out and annoyed dragon in his place. I had the opportunity to interact with more team members, whose names I didn’t get, and the experience was positive throughout. This dental office stands out because of its high ethical standards towards the patient care, I received. While team members seamlessly interacted efficiently on a professional basis, there was space for a little chitchat, just putting me at ease and providing a healing atmosphere in a place I usually don’t like to be. The easy going interactions between staff members felt genuine. I felt cared for humanely and respectfully. I still have more work to be done in my mouth. I’m almost looking forward to it.

My first appointment was cancelled the dentist got sick, that happens. I reschedule the next week. I’m there 10 minutes early feeling bad and I’m late since I like to be 15 or more. No one even came to the front desk for over 5 minutes which is a long time to stand stupidly alone in a waiting room.

My service was good from then until the doctor. She’s fresh out of school I think and working quickly and brief but that was ok. After I was told to wait and someone would get me about pricing since I was going to pay out of pocket. After about 40 minutes they moved me to another room and left me there. I needed to use the restroom so I went up front and asked how much longer. She didn’t know and I asked if someone could call me. She said that was fine, there was no one at the desk when I left.

Never got that call. Once I called I found out it was going to be over 3k. They wanted to split the dental cleaning into two services for each side of the mouth. I wanted one visit so I wouldn’t be charged multiple office fees and I’d only need numbing once and it’s a drive. Then and I’d I pay cash it would be 2980 something.

One thing they kept saying is it’s easier on the dentist - which I disagree. It seems like more work for everyone involved to make multiple visits when it could be one.

I think they might have good care. Just not for someone without insurance. But the pricing is set for maximum profits with out enough staff to function….. bad signs in a healthcare office.

I wish they would have let me buy the medicated rinse the doctor had mentioned to hold over my infection until I can be seen after the holidays somewhere else. Very poor patient care I’m sad I wasted a day here but I’m sure another office will take my cash.

This was a great dental experience, the office is very clean and modern and all of the staff were really awesome from the front desk, X-ray technician, dental hygienist and dentist. They were also very clear with insurance coverage and out of pocket costs. The only thing I didn’t like is that it did feel a little like I was being sold a few things like an electric toothbrush and Invisalign. I appreciate recommendations at medical appointments, of course, but don’t appreciate a sales pitch.

LOVE LOVE LOVE!! Hands down without a doubt the absolute best experience I have ever had at any dentist! 100% recommended. Everyone was very professional and incredibly kind. My new forever dentist for sure! :)

Dr. Ngo seems to put together a wonderful team of hard working, pleasant professionals at every turn. My molar extraction was painless, quick and fun. I highly recommend this Dental Practice as one of the best i have every been to. Thank you Aspen Dental Santa Fe, it was a pleasure.

Happy to have located them. They are short staffed, which made the wait time longer than I expected but their personalities made up for it all around. Everything changed after the pandemic and you just have to expect some bumps along the way. Was given a plan in place to get my dental care back on point, they were logical, professional and you didn’t get that feeling you were being ripped off which is what I had experienced from a different provider. Kelly the Office Manager was a joy to work with. Overall 5 star. Looking forward to work with Paula Ngo for my future visits.

Was overall a good experience, was treated very professional by all of staff I interacted with. Was pleased by the plan proposal, I had wanted to do many of these procedures, but never got the full picture from previous dentist. Would recommend this place.

Very friendly and thorough service - I saw a dental assistant, hygienist, dentist, and a staff reception member explained my costs. Everyone was super kind and funny and my teeth feel great!

Wonderful experience, Quality service and reasonable price. Everyone in the office on Cerrillos Rd in Santa Fe location work as a team; they’re effective and efficient. Highly recommend!