Exceptional Dentistry of Louisville

I just want to say "thank you guys so much!" I've waited many years , and for my 50th birthday, my husband and I decided that I would finally get the smile I've always wanted! After waiting so long, it was imperative that we find the best folks to work with. Dr Carroll and his wonderful staff- super-Rhonda, Terrie, Blair, Kelly,and Brittany were very highly recommended to us and they did not disappoint! Dr. Carroll was able to adjust my restoration to my budget and my preferences ( no metal braces!). They always made sure that I was comfortable with my treatment plan and comfortable during my office visists. These folks genuinely care about their patients and the outcome of their work. They are professional,caring and extremely knowledgable! So much so, I wish they would cross-train into other medical needs I might have !!!!

Dr. Shoemaker is an entirely competent and skilled dentist and if I were rating her it would be a 5+. I had a professional experience with her. However, the dental hygienist was a different story. I would tell you her name, but she did not introduce herself. She did say she was new to the practice told me she has been with them 3-4 months. My appointment was at 4 PM, and I felt it was the end of the day and at first wondered how much this was coming into play. She managed to both offended and insulted me in less than 30 minutes. She started with X-rays and stumbled to get them taken she had problems and had to ask for help operating the X-ray equipment. While leaving me seating with a lead apron on top of me, with the thyroid collar hyperextending my neck. She then attempted to take photographs with a camera which the batteries were dead and she had to seek additional assistance in finding a replacement camera since she could not locate replacement batteries. She examined the X-rays and went on to tell me I had a cavity under a crown on my tooth. She went on with an oral exam and was the roughest I had every experienced. I stopped her at one point and told her I thought she was rough. She said tooth 30 was the worst she had ever seen. She went on to discuss bugs and bacteria and dental care and compared this to what she told me she could see on the X-rays. At this point, she asks what kind of a person I was, what was I looking for in a dental program. She asks if I was looking for someone to be proactive or just looking for someone to treat the pain. I told her several times that I do not have any pain at all nor have I had any pain and did not need treatment for pain. At this point, I had been made to feel that I was the worst patient she had ever seen. I determined that she had made some preconceived opinion of me and from this point on it was evident she felt I was wasting her time being there. Now I am an educated man who knows how to brush my teeth and floss which I do twice a day. I see the dentist every six months however due to finishing my last corporate job in Cincinnati and starting my next project in Louisville I am about three month behind on my appointment. The hygienist said there was no need to clean my teeth as it was just putting a band-aid on it. So no cleaning was performed. When Dr. Shoemaker came in and examined my teeth, she did note that tooth 30 is cracked, but she said there was no cavity under the crown and explained to the hygienist that it was not a cavity that she saw on the X-ray. She went on to recommend that I see a periodontist for some gum disease. Dr. Shoemaker went on to tell me that they would send my X-rays over to the periodontist and their office would be in contact. As the hygienist walked me out she asks the intake specialist " does he even have insurance?" to which she responded yes he does. I am a person who has a history of smoking but, quit over 20 years ago. I also grind my teeth at night and have a considerable amount of job stress. I do take medication for high blood pressure, and I have a genetic component. I understand all these factors can contribute to periodontal disease. What I am unable to wrap my head around is that I should be treated as a second class citizen for having periodontal disease by an incompetent hygienist.

Everyone there from top to bottom is fabulous! Would recommend to anyone and everyone!!

Dr. Carroll and Dr. Shoemaker are the absolute best!! EVERYONE in his office is wonderful and together they changed my life with a new beautiful smile!!

I love Exceptional Dentistry because of the love that's shown. From the time you enter the dentist office, when you take a seat in the dental chair and when you leave. So much out pour of love concern and respect is given to each and every patient. I also feel like i am among family.

Our family has been seeing Dr Carroll for almost 20 years. Dr Carroll and his staff are fun, nice and very gentle. Our kids have never been scared. We all truly love going to see them.

Best dental office I've ever been in so far. Extremely nice staff, no overt booking and very accommodating in the dental chair during procedures and st checkout when money is tight. I would highly recommend their services.

I have feared the dentist for 10 plus years. The moment I met Dr. Carroll, he put me at ease and calmed all my fears. He is the most sincere, personable and patient dentist I've ever encountered. I actually look forward to my appointments now because he is INCREDIBLE at what he does!

I'm a new patient at Exceptional Dentistry and everyone has been so welcoming. Terrie was especially friendly and helpful- fitting me in for an urgent appointment and answering insurance questions. I highly recommend Dr. Shoemaker and the whole office staff.

I can’t begin to express in words how great my experience was here. The staff was welcoming, personable and professional. They took time to know more about me and explain everything that they were doing, as well as the graphs and xrays they took. All dentist offices should be like this!

It was my first time at this office. And like most people at a new dentist I was nervous.

But when I walked in. Everyone from the secretary to the dentist were as helpful and welcoming as can be.

And my teeth haven't looked this good in years.