BLVD Dentistry & Orthodontics- Riverside

Everyone here is extremely nice and patient! They took time to explain my options to me and detailed exactly how much everything would cost with my insurance. Also very timely and quick. Amazing staff!!!

I love the staff here!! Very postive, informative and lovely bedside manner! My Husband and I had an appointment together, we were both very nervous about our screenings but as soon as they sat us into the room the techs just made us feel so comfortable we didn't even know why we were nervous to begin with lol! I will highly recommend this place to anyone! You will not be disappointed with the experience they provide and the staff!! Superb! Thank you staff, Dr. Blythe and Dr. Gaffney! Yall are the best!

Efficient, friendly. Felt at ease. Staff are marvelous! Dr. Brenner took time and answered all of my questions; never felt rushed. Highly recommend!!

Such a great experience! My son was taking care of the whole time. Very helpful and professional staff! Will always be a patient here!

Rachel did a great job and was very friendly. Overall always a painless experience, both the cleaning and the appointment.

The staff was friendly, however after having to remind the tech to sanitize the X-Ray equipment he was about to put in my mouth after dropping it on the floor- I was less than confident from the start. The doctor was so sweet and thorough- but when they sent the “lady from the front” to come in and talk pricing- it legitimately felt like I was negotiating at a car dealership. They refused to clean my teeth unless they did “scaling” which I declined multiple times due to my own research, several professional opinions prior to my appointment, and because it’s the new “thing” that chain dentists are pushing. I most likely will not return.

Went here for a basic exam and cleaning and was strongly upsold on an extra in depth cleaning and “laser therapy” and told my two totally fine fillings needed to be replaced, so the total bill went from 183 to 760. Much like others have commented, a salesperson from the front came back to pressure me into doing it all today. I declined and asked for the simple cleaning I came in for, and was told “well, that’s not what Dr Blythe wants for you” and she refused to schedule it. I won’t be back.

Great team here!
I have been going to BLVD since 2019. they always have new technology, a clean office and friendly staff. Theyve worked with me on scheduling and billing, and even fixed a crown that had shifted on the house.
Kathy is my hygienist, she is so nice and makes the experience enjoyable. She always remembers our conversations and adds a personal touch.

BLVD over on Riverside always gives me the best care! Be it a routine cleaning or something bigger like a root canal, the hygienists and dentists are thorough, knowledgeable, and clearly care about dental hygiene as well as their patients. Would definitely recommend them as your dentist in Austin!

Worst Experience Ever! FYI, I'm writing this review at the time of my scheduled teeth cleaning. Why? Read below for more:

I recently moved from Houston to Austin in July'22. I had been visiting BLVD Heights Houston for years and had no concerns with their service. To my (initial) delight, I found a BLVD location close to my new place in Austin as well. Keeping my past experience in mind, I call BLVD Riverside Austin early August'22. They front desk confirmed that, earliest appointment available was for 08/26/22 which is fine as I was planning ahead for my annual teeth cleaning.

They continue to inform me that they would request for a copy of my past x-rays from the Houston location as well. I wondered that this not usual as I have had to switch dentist in the past as well, but I assumed that they are the same company/brand name, so this might help in avoiding unnecessary x-rays on the day of the appointment.

Today is the day of the appointment (10.00am) and I get there 5 mins early after reading and signing 8 forms that they send they morning of the appointment. I was greeted by the front desk. They expressed that they still hadn't received my past x-rays from BLVD, Houston. So I ask "Do y'all need to x-rays to determine if there are no major concerns and that we can skip today's concerns?". The response I receive from the person at front desk " No, we would still require you to get your x-rays today and if the insurance doesn't cover it, we won't charge you for it". Now, I understand x-rays requirements are subjective but I as a young and health person with no past records of any major dental issues, it's not necessary to get dental x-rays every so often. However, the front desk insisted that it should be done once every 6-12 months, regardless of providing the past x-rays records and health history.

During all this, the person proceeded to call the BLVD, Houston for my past records. After they hung up, I explained to them that I just received a lot X-rays, CT-scan and some more to go next month for recent surgery I went through, so I would like to avoid any unnecessary radiation that can be avoided. Adamantly (though politely), they continued that they can't skip x-ray and recommended me to return when I'm ready for it. I was basically denied a teeth cleaning service and got turned away just because I want to avoid any unnecessary radiation, for all valid reasons.

On my way out, I quickly emailed BLVD Houston to not send my health records to BLVD Riverside Houston as I was denied the service and it was a moot point. I was immediately called my BLVD Houston to confirm what I meant by the email. I explained them the situation and even they were shocked about how the situation was handled. They confirmed that this should have never happened, and that there is always an option to sign a waiver to skip the x-ray but still receive teeth cleaning services.

I extremely disappointed that there is less regard of patient's health and more focus on what can/cannot be claimed from the insurance. BLVD Riverside Austin decide to decline a basic dental preventative care service just because the patient didn't agree for getting x-rays done in the same session. After 4 weeks of waiting, and filling out multiple forms, I had come back home without the service. They have no regard for patient's time, especially those who have to take time off from work for these activities.

Note: Most insurance companies only cover full mount x-rays 1 in 5 years, which is probably what is also recommend due to the radiations and may be the cost. But knowing that I have already my x-rays less than 2 years ago, this BLVD Riverside Austin still insisted on it. This is probably because they were aware or assume that many people change providers every few years for different reason (for me it's due to my employers, so 1 in 5 year x-ray screening counter resets every time you have a new insurance provider.