Aspen Dental

Excellent experience and exam on my first visit that exceeded my expectations. Staff was extremely courteous and professional. My best experience yet compared to local dental offices.

Professional. Very informative and very helpful. They also work with you on the payments if that's what you need. Comfortable and very welcoming!

They are absolutely AWESOME!!!!
Dr Lea is amazing and extremely helpful. She went above and beyond while fixing my sons teeth. I highly recommend her to anyone!

The office was truly amazing when it came to the patient experience. Dr.Loyd and Maci were outstanding I was extremely nervous when it came to having dental work done and they made the process so smooth. Would recommend this office to anyone and everyone!

Everybody at Aspen Dental on Slide Road in Lubbock, TX were very friendly and helpful. I appreciate everything they did for me. I would highly recommend them. Thank you.

They saw my disabled mom. They were Awesome with her! Took the time to listen to our concerns and were very helpful in trying to get it fixed! They were ALL very Friendly an understanding!! Mom liked them, And it takes ALOT to make her do what they need her to do!
Thanks A LOT ( guys)- I mean (girls)!?

Where to begin. I was told to arrive 15 minutes early since I was a new patient. I did so, but I printed off the forms and filled them out prior to going in. I waited. It was now my appointment time. I continued to wait. It was now 30 minutes after my time. I waited, it was now 50 minutes after my appointment time. I finally get called back and it's time for x-rays. We do the first part. Easy breezy. We do the second part and when I tell you I wanted to leave, I did, and I should have. She was so rough that she scratched the top and bottom of my mouth and the left side of my cheek. It was AWFUL. I really regret that I didn't leave after that. I was taken into a room to wait. Where I waited for ANOTHER 40 minutes.

The hygienist came, she was great. Or so I thought. She told me I had periodontal disease because where my wisdom tooth is coming in, I have a 5.

The doctor came, he was great. He told me that I would more than likely not be able to get out of my wisdom tooth because of how it sits on my nerve. That he would send my x-rays to an oral surgeon to confirm but more than likely it would have to stay. The ONLY other option would be to but off the top of the tooth, leave the rest, and that would ONLY be if the pain became unbearable.

So I'm like okay cool. Thanks.

Was taken into another room where I had to wait another 20 minutes for the consult. (So I'm up to almost 3 hours at this point)

She told me I needed to pay $2000 to get scheduled to remove my wisdom tooth. The one the dentist JUST told me I couldn't get out. She went back and forth with me about it. Then told me she would run my credit and get me set up on a payment plan and take a deposit and if I didn't need it she would refund me. I said absolutely not. Then she says I would need a deep cleaning and that would cost me 1200 and she would need that upfront to schedule me. Why would I have to pay upfront? Why wouldn't I be able to pay the day of? Whole thing sketchy. She's awful. And she was so rude.

THEN I tell her, they told me in the back since I'm a new patient that all of my xrays and exams would be free. SHE tells me it's actually $62 after my discount. I said I don't have dental insurance. My dental discount card says "THIS IS NOT INSURANCE" on the card. And she said "well we consider it insurance," and still charged me and said if I didn't pay they would have to put something on my credit. I only paid because they had my social security number on my info sheet.

Went to another dentist this morning. I don't have periodontal disease at all. So I guess the hygienist is a liar, just like the consult. When I tell you I will never step foot in Aspen Dental again, I mean it. GOD-AWFUL place! The 1 star is because of the dentist. He's the only good and honest part to that place.

The men and women here are top notch. They don't take shortcuts and they don't mind answering questions. Their very patient and informative. They taught me so much and were sooo helpful! I cant wait to go back!

The dental hygienist was a super sweet lady but IS NOT gentle. I was almost brought to tears in my initial exam, granted my gums were super inflamed I feel the pressure she put on them was a little excessive considering she knew how bad they were. The only other thing I didn't like was having to wait to finish my x-rays in a lead vest that had visible drool marks on it. I understand its a dentist office and people drool but those things need to be cleaned better or more often. Other than that the people were nice and helpful and didn't make me feel bad for having horrible teeth. Definitely will be back.

Dr. Despina was very rude. Extracted my tooth, drained my abscess and whenever I was trying to just breathe to relax after going through that pain she said “are you done? Are you going to let me speak?” Just because I’m breathing and sniffling. I will never return again!