Aspen Dental

I am not very satisfied with Aspen Dental at present time. First of all I can't get my name spelled right. On day one I told them the spelling was wrong & would not change it to right spelling. Gave me a price to total cost come to find out it was not the total cost. Cleaning is extra & they expect teeth to be cleaned every 3 months not 6 months.(like most places) The temporary teeth was not correctly made (had a part missing) was told first time to return it would be repaired. As of today it has not been repaired. I'm wondering if the final teeth will be correct. I t takes about 20 minutes to get second set of dentures in if I can get them in. Its discussting to have to drive an hour to have them adjusted when it should have been done the first time. Doctor had a hard time getting them in while at office.
I'm just wandering how it is going to cost me over what I was told it was going to cost. Had I known the total cost I would have gone somewhere else.

Took my daughter there for a dental checkup. We have never been there before. They were polite up front and the woman who did her xrays was friendly. We went into the back and the dentist came in looked her over made a recommendation and left. Twenty minutes later we were still sitting there. I finally went out and asked what was going on. They gave me a sheet on what her dental procedures would cost but didn’t even bother cleaning her teeth. We paid for this appointment and we got xrays. I have never gone to a dentist appointment and not gotten my teeth cleaned. It was a wasted 2 hours of our time. We definitely will not be going back and I would not even recommend anyone I know.

My visit was wonderful. The staff was professional and treated me quite well. They explained what they were going to do before the procedure from x-rays to insurance claims. The doctor took time to explain things in every day terms and he answered every question without seeming rushed. I have never had a dental experience like this. I can't wait to go back.

I don't like posting stuff like this. But since no one at Aspen Dental will take care of this issue after several phone conversations. Maybe they will fix it after getting a poor review. We don't have dental insurance for adults. My husband signed a discounted agreement for 966.40. We keep getting past due statements for an extra 241.60. It's ridiculous, I call on a regular basis during hours, but the msg says they aren't open, I leave a msg, but they don't call back. If I do get someone on the phone, they say they see the agreement & will get it taken care of. Never do. My son was 100% covered for his check up & cleaning in Jan '18, never heard otherwise. Then in Jan of '19, a year later I get a bill that I owe $73.00. This is not how a business should be run!

Wasn't happy at all! They weren't friendly at all, didn't feel they cared for me as a person. Obviously was concerned more about how much money they could get from me rather than doing what I requested to have done. I highly recommend people going to a local home town dentist than than this place.

I'm in pain and even tho your on hold recording brags about how quickly you get emergencies in, I was told it would be a week! I can't even sleep at night! I told her I'd have to go somewhere else if I couldn't get in any quicker than that and her response was "okay!". Even though I know she has an opening for 11:30 this Thursday. We had discussed it for a different appointment. I have spent almost 5 grand there in the past year and now I'm going elsewhere to complete my dental work.
She was rude and Hinkleville Aspen Dental needs to do better.

And also, while looking through the reviews, it seems that the owner responds to positive feedback but does not address negative. That gives a bad message.

Superficially professional. That's how I would describe Aspen Dental. The hygenist I had was extremely nice. The doctor that saw me for about 30 seconds came across as extremely competent. Competent enough to realize that I didn't actually need 7 fillings. In fact, she said my teeth looked great. The fact that they made a mistake in my initial exam, noting that I *needed* 7 fillings when in fact that's the number of fillings that *already exist* in my dentition is not the reason I'm rating 1 star. But it sure doesn't help.

Aspen required that I pay *before* work was being done. Then, when the work wasn't needed, they have refused to refund me. The excuse is that the claim hasn't processed. But the reality is THE WORK WASN"T DONE, so there is no claim to process. The short, hygiene follow up was 100% covered by my insurance.

Calls to them go no where. On the 14th, Kayla lied and said they were sending my refund and would take 7-10 days. Didn't get it. On the 30th she said they're "waiting on the claim."

In the meantime, finance charges are accruing on my credit card.

A few things seem clear:
1) Aspen is a business. And I get that. But making money is clearly a priority since you have to pay *before* the work is done (in five decades of dental services, I never have had to).
2) Their *business* practices, in hindsight, seem borderline scammy. I feel like I was buying a car and getting the upsell on everything. They know what insurance will pay and will not pay and where they can get some out-of-pocket $$$ from their patients. Or should we just be real and say "customer?"
3) Aspen Dental is too big to be competent. Too many moving parts. They marked my existing fillings as teeth that *needed* fillings. They sent a claim a month late (the insurance company told me this).

It doesn't take 7 to 10 business days to refund a credit card. I managed collections and customer service for a major bank's credit cards for nearly a decade. It can generally be done in 7-10 minutes. At most, over night if it's after hours. But I get not wanting to under-bill should a claim not process. But in this case they ALREADY KNEW what my insurance would and would not pay.

Don't use Aspen Dental. Avoid them. Find a small dentist office that's been around a while. Ask neighbors and friends for recommendations if you move to a new location.

I had a appointment at 2. Never got in until later. After I talked to the dentist, I was told price of procedure and it was extremely high. Staff was very nice and explained everything. I wouldn't go, if you are needing teeth cut out due to their prices.

The office was immaculate! The dental assistant was so kind,! BUT the best was my sweet dentist! I would recommend her to any one....but also when the cost and billing came up..she was so help ful..and remembered me from several years ago. Many thanks!!

The staff is amazing! Very friendly and knowledgeable! Had xrays check up from hygienist and dentist and was not charged..completely surprised and satisfied! They are there to help instead of just grabbing extra bucks!