SmileKrafters - Allentown Dentist

Would give no stars if I could. Upon arrival I found they cancelled my appointment without notice because the hygienist didn’t come into work…then scheduled me in for next year…for the third year in a row. I’ll leave it at that. Don’t waste your time.

If I could give this a 0 star I would. Maybe they aren’t bad orthodontics but I’ve came in about 5 months ago so that they could take care of my braces and they told me that they would have to wait for my insurance to approve treatment. 5 months later no call back. I’ve called them numerous times in between. All the times they could not find my file and then they would find it and say insurance hasn’t sent anything yet. I just called my insurance and they have just informed me that their office never sent them anything! Very unprofessional. I am pregnant and have very swollen gums and my braces are pinching my gums! I am still waiting for coordinator to call me back! After they take my braces out I will never come to this office again.

(0 stars) STAY AWAY FROM HERE!! I went here on November 4th to get a general cleaning. They scraped my teeth way to hard and scraped my gums!! The nerves in my gums have be bothering me since my appointment, and I thought it was just the pain from the cleaning. It is now November 29th!! The irritation from the cleaning is still there. When I called they said I have to wait either until January or go the emergency room. They also suggested putting me on a waiting list. They could not look at it right way and I would have to deal with the pain until January!! It is not okay to leave patients in pain and not at least have an emergency dentist on site to fix any urgent issues. I differently will be contacting corporate with this complaint!!!

Unfortunately I haven't had a pleasent experience, I called to schedule an appointment as a new patient and I was emailed a confirmation of my appointment date and time. I get there the day and time of my appointment and the receptionist told me I was late, I showed her the email I received and she said that they had made a mistake (keep in mind I had asked to leave early from work for this appointment) I was then told the doctor had to leave but could do a partial visit since I showed up late to the appointment... I clearly stated it wasn't myself who made the mistake but rather someone on their side. I asked how that was going to be billed to my insurance and they said they wouldn't know and it would take longer to figure out. I told the receptionist to give me another appointment and she did... I get a call 2 days before my appointment stating that the doctor can't see me because the doctor has a 2 hour procedure before me. I explain the situation to the girl who called to reschedule and she said to hold and hung up on me. Since then I've called 3 times and I keep getting the run around. Unfortunately it was a truly a very frustrating experience.

Very interesting, after posting this review the "owner" replied to send a message to the email below however no one reaches out to you.

Jaime made my experience very lovely at my cleaning today. I felt very comfortable during my visit as Jaime held nice conversation with me and asked questions to keep me engaged. I also appreciated how I was walked through each step so I understood what what happening each and every step! Thank you!!!

My hygienist Sally was very informative and reassuring. She let me know how everything was going to go and was just super kind! 10/10 experience.

In all honesty I am providing a review based on my initial experience walking into the office. I found my way into the office and was a little surprised and off put by the amount of people in the waiting room (at least 20 maybe 25), which I found a little bit concerning in general because I have never seen any sort of doctor's office have that many people in a waiting romm, but we are also in the midst of a global pandemic; but I digress.
After I found my way to the long line of e
8 or 9 people to check in check in with reception my concerns began to grow by the second. Everybody seemed to be in a bad mood: everybody, the staff, and myself at that point. There was a woman, patient I'm assuming, who was very upset, and rightfully so, because she stated that she had been waiting there since 11:45 AM… It was almost 2 PM in the afternoon; There was another older woman who asked me if I knew what was going on in this place because she had driven there for 2 hours because it was the only place that would accept her insurance for surgery and they confirmed this on the telephone however upon her arrival they told her they would not accept her insurance. I really began to feel as if though I was in the Twilight Zone. My head was spinning, I was very confused and the next thing I know I hear yelling - it sounded as though 2 employees were having a screaming match.
I was there for a free consultation so I kind of figured well what's the worst thing that could happen? It was a free consultation… but things just were not sitting right with me.
There was a young woman on line in front of me who told the receptionist that she was here for a follow up visit. I turned to her and said " Miss, have you been here before? " She told me yes, this was the 2nd time she'd been here so I had to ask if this was a similar experience, and if it was this much or a s### show last time. Her response? "OH, THIS IS NOTHING. Last time was even crazier." My jaw dropped. Not even 30 seconds later a woman behind me tapped me on the shoulder and told me she had been in last week to have multiple teeth pulled AND THEY HAD FORGOTTEN SOME and suggested I run for the hills.

I was so shocked that I yelled over to the receptionist to cancel my appointment, she asked if I wanted to reschedule for a later date and time to which I responded now. I'd feel more comfortable going to Jeffrey Dahmer's house to have any sort of oral surgery done. If my experience in the waiting room was any indication of what would go on in an exam room.

Sallyann is a wonderful hygienist. She explained every process and procedure. She answered all my questions and was very professional. She was concerned with my comfort during the exam. She recommended things I could do to care for my teeth and gums. A great experience as usual at this office. I would highly recommend this dental office and have been going here for years now.

I've seen a lot of these saying they'd rather give zero stars, and I couldn't agree more. The staff working as receptionists are great, but it goes way downhill from there. Going back into the actual exam room was horrid. The extra chair in the room was stain with what looked like blood/other bodily fluids. The area near the medial waste bin had blood on the walls like someone was playing bloody trash basketball. The best part tho, were the holes that in the wall of the exam room. I definitely will not be getting my wisdom teeth removed here, due to not wanting any kind of infection that will come from their lack of cleanliness.

Sally Ann was super friendly and gentle during my cleaning. Best experience I’ve ever had here.