SmileKrafters - Allentown Dentist

They have owed me a refund for some time. Put deposit on procedure and was never done. Been asking for refund. Get promise call from office manager. Nope! Promised call from front desk in one week. NOPE!

How is it possible to book me for a day that the oral surgeon won’t be in? How is this not something the front desk lady’s already know ? Then to cancel one week before my appointment that i waited three months for !! I’m in so much pain and now they want me to wait an additional three months for a mistake they made .

My dental hygienist was Carrie. She made me feel so relaxed I almost fell asleep! The place was also super clean and the staff was very knowledgeable and informative. I highly recommend this place and I highly recommend Carrie as your hygienist. She knows what she is doing and she’s so compassionate and just amazing at her job! Thank you so much for the experience today Carrie and thank you Smilekrafters!

If negative 1,2,3,4 could have been a rating,I would score -5. This dental office services isn't suitable for people. Being fit for dentures, how about Dr rushing nip my lip putting full dentures in. Next appointment dentures was sent to the wrong place, wasnt fix. Next appointment someone else dentures was in mines (I told them I have partial bottoms, not full bottom dentures! Everything is rush. But quick fast for money. Nevertheless when unprofessional receptionist calls to confirm the appointment, you would think it's a party in the background. They're talking amongst each other being loud as you are answering " their call to you"! WHO DOES THAT, VERY UNPROFESSIONAL !

A big difference from my visit 8years ago. Dentures doesn't fit correctly after almost 4 months of back and forth appointments, because of this chaotic dental office.

Because of her insurance, it is the closet that takes her insurance. So far so good, pleasant staff and drs.

I prayed for a wonderful person to take care of me and that’s exactly what I got one carry into the room. She was very polite and understanding and made sure that I understood what I was dealing with. I wish there was more people like her❤️

Always get a call center when I call. Found a better orthodontist that actually has an office that answers the phone. Canceled my daughters appt to get braces through this company and asked for a refund on the deposit I made. A month later, no refund but they did run my daughters insurance (again) to see if they would approve braces without my consent. Smh. Watch out for these crooks.

ADDITIONAL since i can not write another review...

I was asked to email with more details. I did the same day i was asked which was three days ago. Still have not heard anything.

When I saw Mrs.Kim Hygienist, I can’t believe how patient and kindly she is. I totally feel I am a worth customer there. She always asked me when she ready to start each step. She makes feel very comfortable and safe. I am so happy with Mrs.Kim Hygienist. She is the best !

AVOID THIS PLACE! The most incompetent people I have ever met. Three times we had to leave work early and pull my daughter out of school. There is always an excuse on why they will not see my daughter for oral surgery! THREE TIMES!

One time it was due to insurance , they could not confirm her insurance. I had the insurance speak to them and confirmed that she has dental insurance. They would not see her because she was not in their system???? AWFUL and Pathetic! All about getting paid!

After a whole MONTH of calling them and leaving voicemails (They NEVER pick up the phone) I finally got someone to reschedule the oral surgery appointment.

We go today and they gave us a HARD time AGAIN! They said they do not have the referral from the orthodontist in THEIR Office! When she was seen by Dr. Dillion for braces, he said he would take care of the referral, I walked right over that day and made the appointment with Oral surgery. Dr. Dillon NEVER made the referral as promised, DID NOT notate her chart- NOTHING. And he is off today! So once again- lost wages at work and my daughter lost valuable school time.

When Joslyn (they claim they do not have anyone by that name in their office- see what I mean? Pathetic) called to confirm the appointment yesterday, I told her that this is the THIRD time pulling my daughter from school and having to lose hours at work, I double checked and asked if she has every thing they need- she confirmed YES!
The office needs to make sure that they have everything when they confirm the appointments!

AVOID - do not use this place for anything, unless you enjoy run-arounds, headaches and dealing with lousy customer service!

Our first visit to the office ever. The hygenist Rafael and what I assume was Shah was very polite,patient and kind to my child with special needs. Their gentleness really helped my child settle down for his routine check up. Great singing voice as well. Thank you so much for your care we will be coming back.