SmileKrafters - Allentown Dentist

Originally left review with a negative experience, I gave them a 5 hour heads up that I needed a medication change with no response. 8 am they called, by 11:30 I went into the office, by 1 all of my issues were solved. I really like the staff and the surgeon, I just was initially upset due to the immense pain I was in and the lack of care I perceived but the assistants are just amazing and Dr. Nguyen is fantastic. I really appreciate them. One star off for leaving me in immense pain but at least it was dealt with.

I had Dr Nguyen (pronounced WIN) as my oral surgeon. What a good guy. I couldn’t be happier. Got me in and out quickly, did a great job. Removed a broken tooth (molar) that was down in my gums. Didn’t even need an ibuprofen when I got home. Can’t thank them enough
Had to add an update—-back here again for the remainder of “the work” I can’t thank the Doc and his staff enough. Thanks again!

Terrible, terrible service. I call for an emergency tooth pull being my pain is taking up half of my head and it’s becoming swollen and the lady on the phone first says I need a referral and after I ask again why i need a referral for an infected tooth she says emergency pulls are not done at this office and I need to wait until Feb unless I have a referral. - My husband didn’t need any referral or any questions asked when he came here, but it seems they no longer care after reading all the reviews.

My children have all had great experiences here. Which is the primary reason for coming here..
All the staff here are helpful and thorough. One of my younger children is a little hesitant when it comes to getting seen, but the staff are always patient and understanding.
We especially love Sheri the hygienist. She is very friendly and has a great rapport with children.
Wait times are sometimes long and sometimes it is difficult to get through to make an appt.

I have been seen several times with Dr. Durai and she is amazing !! She has a great hand and is very knowledgeable. She explains everything you need to know very clear. She makes me feel very comfortable and relaxed and well taken care of. The staff is amazing the whole receptionists are so friendly and helpful and their customer services are impeccable. The dentist assistants as well very well trained very easy to talk and very professional.
I always recommend SmileKrafters to my friends and family because my experience with them is 100% satisfied.
I’ve switched a couple of times before I found SmileKrafters and I’m happy to say I won’t go nowhere else!!

This is THE worst place I’ve ever had the displeasure of dealing with- my partner in an insane amount of pain from his wisdom teeth they made him wait a month for a consultation, then another month just to turn him AWAY the day of his surgery because he had the TINIEST bit of water after waking up with a painfully dry mouth like??? “The doctor is very strict about it” well he can unclench because we’re going somewhere else.

I loved my experience, Julia was very nice, spoke to me as she did my teeth and kept me up to date with what she was doing. Highly recommend her.

I’m honestly devastated after leaving this place. 6 months ago i had a bad tooth infection with a tooth that needed to be extracted. I decided to go along and get my last 3 wisdoms pulled as well. I’m high anxiety ridden and they literally brush you off. My Dr. RUSHED everything. A process I was told would take 30-45 min took 15 minutes from start to finish. I was sedated during this and when I woke up I was convinced he did not pull my bad tooth because I still felt pain. I figured I was crazy and needed to heal. After 2 months of antibiotics and SEVERE PAIN I ended up with a small but noticeable lump on my gum where the incision is. It gets hard and soft through out the day. I go for a follow up and he tells me it’s bacteria. Keep in mind…the original pain from 6 months ago NEVER changed. So I push for a better answer and he takes an x ray. He proceeds to tell me “it’s fine and if it doesn’t get better you will live with the pain and dental procedures go wrong all the time.” This was after I told him I’m depressed over this and I can’t live this way anymore. Even his nurse felt bad for me. Sitting here in pain waiting for a second opinion because I WILL GET TO THE BOTTOM OF IT and advocate for myself! DO NOT GO HERE.

I had wisdom teeth surgery here and it was awful. I drove out once and didn’t get checked because they were so far behind. Drove out again and waited 1 hour or more before getting a 15 min console. The day of my surgery had to wait 1 1/2 hours before being called back. They didn’t explain anything to me. They didn’t tell me what to eat, how to properly clean the areas, what i can and can’t do. I had to call them and wait forever to get through. The one said of my mouth got infected and I asked them what to do and the lady said i guess the same procedure as when you had your teeth removed but i don’t know. When I got my teeth removed they gave me liquid and i wrote liquid on all my papers and it’s in the system but they prescribed me pills for the infection and didn’t answer the phone when I called an hour before closing. I wasn’t impressed at all with this place.

Very professional service. Julia, my hygienist, was very polite and gave me good tips to keep my teeth in good shape