SmileKrafters - Allentown Dentist

Julia was the best hygienist I ever had she made me feel so comfortable she was Amazing LOVE HER

If I could give ZERO STARS I would. I live over an hour away and on at least 3 occasions I was sent home without being able to utilize my appointments. Apparently, he has another practice so if they are too busy and you wait on THEIR LINE too long you are sent away. It's just ridiculous. On my last trip there I had wait 20 mins in the waiting room, after filling out ALL the paperwork, was called back up to tell me that because of an issue the last time I was there, I was DISMISSED as a patient! The issue was that their nurse yelled at me for smelling like smoke! When I asked to speak to the oral surgeon himself they said he had appointments. WHAT ABOUT THE APPOINTMENT I HAD? That was my time. Don't get me wrong, I'm not a Karen. I'm cool with being sent home 2 times without saying anything, but a 3rd time and the oral surgeon never even talked to me himself! I was dismissed for smelling of smoke. I AM OUTRAGED! Do not waste your time going to this place. Especially if you smoke or live with a smoker. The pictures are VERY deceiving as well! They are rude and completely on their own time and in their own world.

One more thing... When you call you are not speaking to the actual location. They are a hired outside firm. They don't know anything! They even called to confirm my appointment, when I was already dismissed as a patient!

If i could give 0 stars i would. Worst place ever. Had numerous issues. but ...this last visit was the one that made us leave. My daughter had to get a tooth pulled...when we got home and went to change the gauze there was TWO teeth floating around in her cheek. Absolutely unacceptable. Pure laziness and lack of professionalism. When I called the office NUMEROUS times they would hang up or never call back. I tried every day for a week to get answers from some one other than the answering service and no one ever returned my call. She could have choked or bit down and cracked a tooth...anything! Do not go to this place. Totally useless. I will say however, then young lady who helped my daughter wake up after surgery was so sweet and very helpful.

Would definitely recommend this oral surgeon. The office staff is some of the best I have encountered. Caitlin was most helpful and friendly. She should be recognized for her professional and kindness.

Very rude poor communication was given 2 different appointment days and times. showed up was told it was the first appointment date that I was told after I was called twice the same day and confirmed the second time.... Didn't want to even give me the address to make the appointment just stated cedar crest. everything I asked seemed like a burden.... Will never go there again would rather deal with wisdom tooth pain than deal with the staff there

I was supposed to have a surgery and the doctor canceled it twice. The first was due to me having a slight asthma attack because of the seasonal change which wasn't a good enough reason because I have had plenty of surgeries while having asthma issues. I got upset and frustrated and refused to leave and called them unprofessional behavior and the asked me to leave or they would call the cops. The dr wrote in my notes to come back a month later for my asthma to clear. So I did today and after I signed all the consent forms and paid my $50 for my co payment the Dr's assistant came out and said his feelings were hurt with how frustrated I was the last time. He claimed there was no Dr patient relationship but he wouldn't even talk to me last time or this time. They need to be shut down. I also heard from someone I know he wouldn't take a child with autism or another child with diabetes.

First let me start by saying ONE star it’s too much to give to these unprofessional people.
Long story short I had a second appointment to do an extraction. Waited 2 1/2 months for this appointment I live 2 hrs away from here and I own my own business in which I had to take close my business for a week to recover. When I get to my appointment (ON TIME) the clerk says doctor is on vacation and that they called me twice and left voice mails. Than proceeds to put more info in the computer and says I’m not even on the scheduling book. Than I ask her how did they call me than if I wasn’t scheduled? She did not know what to respond and than books me for two more weeks after.

How can they run a business like this ? How can they play with peoples times like we don’t have a life and to plan ahead of time ? How can I stay with this pain for two more weeks ? And not care ?

DO NOT GO here they don’t care. Super unprofessional!

They schedule me for surgery and cancelled with no/bare minimum notice. About a week before my surgery, they called me while I was at work and left no voicemail. I think nothing of it. I show up the morning of surgery, and a woman dressed in surgery garb tells me that the surgeon had to leave. I was told I would be called to reschedule and never received a call. I am not going back to this place and recommending anyone in need of dental work to avoid this place. The people working the front desk should be ashamed of themselves.

I'LL RESPOND ON BEHALF OF SMILEKRAFTERS
(Thank you for your review. We are sorry that your experience did not turn out the way you expected. We would ensure that we take your feedback with utmost seriousness. We assure you of appropriate action& corrections at our end.)

Such an impersonal business

The girls at the front desk are fantastic and super nice. Julia done an amazing job with my cleaning today. I also had a sealants by Joie !! Thank you Smilekrafters!!!

I have been coming here for 2 years and it’s been nothing but good. Today is one of my last appointments and overall it’s been a great experience. Sianilee was very nice and helped a lot. This office has provided me and my family with the best care from start to finish from scheduling appointments on a timely and professional manner to walking into the doors and being treated with the best customer service. Staff always provides a smile on their face to the dental assistant making me and my kids comfortable and less nervous and finally having the best doctors in town. Thank you for the great services all the time.